Phone Etiquette Specialist
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Job Location:
Rancho Cordova, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Golden State Commercial Equipment Repair is looking for a Phone Etiquette Specialist to join our team remotely from Rancho Cordova. This full-time position is ideal for individuals seeking to gain valuable experience in the computer software and engineering industry while honing their communication skills in a professional setting.
As a Phone Etiquette Specialist you will play a crucial role in enhancing customer interactions through effective communication and professional phone etiquette. This role will contribute to improving customer satisfaction and fostering strong relationships with our clients. We offer a competitive salary range of $45000 - $85000 annually along with a supportive work environment that encourages growth and learning.
Responsibilities
- Answer incoming calls professionally and courteously
- Provide information about products and services
- Resolve customer inquiries and complaints effectively
- Maintain a positive and friendly demeanor during all interactions
- Document customer interactions and feedback accurately
- Assist in developing training materials for phone etiquette
- Participate in team meetings to improve service quality
- Support the customer service team with various tasks as needed
Requirements
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to handle difficult situations with professionalism
- Basic knowledge of computer software applications
- Attention to detail and strong organizational skills
- Ability to work independently in a remote setting
- Willingness to learn and adapt to new challenges
- Previous customer service experience is a plus
Company Industry
IT Services and IT Consulting
Key Skills
- Geology
- C#
- Fact
- Customer Development
- Field Sales
