Executive Lounge Assistant Manager Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Club LoungeAssistant Manager/ Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs implements and evaluates quality of products and services provided to Club paying and Elite members.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the guest services front desk or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Elite Appreciation Guest Services and Front Desk Goals
Manages day-to-day operations ensuring the quality standards and meeting the expectations of the Elite members on a daily basis.
Develops specific goals and plans to prioritize organize and accomplish work.
Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
Assists with energy conservation efforts by monitoring compliance during property tours.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations recognizes performance and produces desired results.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
