Desk Side Support

Step into a dynamic hands-on role where youll be at the heart of managing and optimising digital workplace technologies across a diverse end-user device estate. As a Junior Digital Device Engineer youll support end-users in our Sofia office plus deployment configuration and performance of laptops mobile devices Windows 365 and remote connectivity tools for our wider business. Youll contribute to modern endpoint management using platforms like Intune MECM and JAMF ensuring secure compliant and streamlined device operations across Windows macOS Android and iOS environments.

This is your opportunity to join a fast-paced high-impact team supporting third-line issues mobile device management application deployment and endpoint security. Youll work closely with offshore teams and key departments help maintain documentation and service knowledge and contribute to automation troubleshooting and reporting. If youre passionate about digital devices thrive on solving complex problems and want to work in a multicultural user-focused organisation this is the perfect role to grow your career.

Accountabilities and Responsibilities:

The Analyst supports various aspects of the digital device estate contributing to the management and optimisation of end-user technologies.

Key responsibilities include:

• Assisting with the deployment and configuration of laptops mobile devices and remote connectivity tools.
• Supporting Mobile Device Management (MDM) and Mobile Application Management (MAM) including enrolment Windows Autopilot policies apps security and compliance tasks and testing.
• Contributing to the efficient operation of MECM Intune and JAMF platforms.
• Assisting with the deployment and support of Windows 365 in Azure laptops desktops Android iOS.
• Contributing to performance optimisation app deployments troubleshooting (Windows 365 laptops desktops Windows MacOS Android iOS).
• Providing third-line hands-on support to devices in HQ both with build and break fix issues to support the off-shore team where required.
• Helping to provide support for the Unigy service for Treasury department including raising and monitoring incidents with the vendor helping with user maintenance tasks and assisting with service monitoring.
• Contributing to the deployment of laptops/workstations (hybrid MECM/Intune Task Sequences/Autopilot).
• Assisting with corporate app deployment (MECM/Intune following guidelines).
• Supporting Device Provisioning/Deployment Application Management/packaging User Account/Profile Management Endpoint Security Management/patching.
• Participating in testing and quality assurance processes for new device setups and software deployments.
• Contributing to updates and maintenance of documentation and knowledge base content particularly relating to device standards and application configurations.
• Contributing to troubleshooting and support for end-user devices automation and scripting initiatives and ongoing documentation and knowledge base maintenance.
• Assisting with reporting requirements.

Knowledge and Education:

• Educated to degree level or possesses equivalent professional experience.
• Proven experience and interest in the technologies that underpin the Digital Device domain.
• Experience of working in the Finance industry.
• A working understanding of the ITIL process.
• Strong problem solving and analytical skills.
• The ability to empathise with others and to be able to view a service from the users point of view.
• Excellent written and verbal communication skills: the ability to communicate effectively at an appropriate level to a wide variety of audiences both within and outside of EBRD.
• Outstanding interpersonal skills with a strong service orientation organisational awareness.
• Fluency in written and spoken English.
• Ability to operate sensitively and effectively in a multicultural environment.
• The ability to work well in a team especially when under pressure.

What is it like to work at the EBRD / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation and use your talents to make a real difference to peoples lives and help shape the future of the regions we invest in.

At EBRD our Values Inclusiveness Innovation Trust and Responsibility are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up collaborating smartly acting decisively with full commitment and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work fostering a positive and high-performing environment.

The EBRD environment provides you with:

• Varied stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial political public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds perspectives and experiences bringing fresh ideas energy and innovation and enhancing our ability to serve our clients shareholders and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum)
• An environment that places sustainability equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Banks core values which are at the heart of everything it does. As such the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial ethnic religious and cultural background gender gender identity sexual orientation age socio-economic background or disability.

Please note that due to the high volume of applications received we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).