Customer Success Manager Posting

Edda is a collaborative tool for professional investors that allows you to see the true value of your investments and the impact they create in real time.

Edda combines dealflow portfolio LPs and business community management into one product offering a unique solution for professional investors with over $170bn in assets under administration to date.

The platform was developed to provide the market with fit for purpose technology bringing efficiency transparency and safety to the industry from the earliest days of deal selecting through to portfolio management and exits.

Tasks

At Edda our mission is to help professional investors see the true value and impact of their investments in real time. Today our platform supports investors with over $170bn in assets under administration (AUA). As a Customer Success Manager you will:

Drive adoption of our SaaS platform among venture capital funds corporate VC and top financial institutions worldwide.

• Own business outcomes that directly influence churn renewals and Net Revenue Retention (NRR).
• Build trusted relationships with Managing Partners Principals and Analysts in 40 countries.
• Translate product features into measurable value for investors managing billions in assets.
• Partner with Sales Product and Marketing to shape our roadmap and amplify customer stories.

What You Will Do:

• Manage a portfolio of global VC/PE and financial institution clients.
• Lead onboarding to ensure customers reach their business goals and achieve time-to-value quickly.
• Drive product adoption and feature utilization through proactive training and guidance.
• Conduct quarterly business reviews (QBRs) with executive stakeholders.
• Monitor customer health using Heap HubSpot Airtable and intervene proactively.
• Identify and execute upsell and cross-sell opportunities in partnership with Sales.
• Secure timely renewals by showing measurable ROI and business impact.
• Collaborate with Product to channel client feedback into the roadmap.
• Partner with Marketing to develop testimonials and case studies.
• Contribute to scalable programs (webinars guides knowledge base) to educate and engage clients.

What You Will Do:

• Proven success in Customer Success Account Management or a similar SaaS post-sales role.
• Proven stakeholder management from analysts and IT to C-suite leaders (CFOs Managing Partners).
• Fluent written and spoken English with strong communication skills.
• Experience driving renewals expansion and adoption within a SaaS business model.
• Data-driven mindset with the ability to use metrics to monitor client health and act proactively.
• Comfortable working cross-functionally with Product Sales and Marketing.
• Detail-oriented adaptable and open to feedback in a fast-moving environment.

Requirements

Requirements:

• Ease in speaking with stakeholders at all levels: from analysts to chief finance officers managing partners and IT managers.
• Validated results in a prior customer success role that required high technical and commercial skills
• English communication and writing skills are on point
• Understanding of SaaS Business Model
• Past experience in the SaaS industry is a plus
• Fluent English speaker
• Detail-oriented
• Ability to positively receive and adapt to feedback.

Nice to Have:

• Previous experience working with venture capital private equity or financial services clients.
• Fluency in French or other European languages.
• Familiarity with Linear Heap HubSpot Airtable or similar tools.
• Background in onboarding training or solutions consulting.
• Experience contributing to customer-facing content (guides webinars playbooks).

Benefits

Benefits & Compensation:

• Competitive market-aligned compensation
• Performance bonus and potential equity opportunities.
• Flexible hybrid model: 2 days remote per week 2 weeks/year work from anywhere.
• 25 days paid vacation French public holidays.
• Private health insurance package.
• Professional development budget and mentorship opportunities.
• International exposure within a diverse team based in Paris.

Recruitment Process:

1. Initial Interview: Meet with Alissa our Head of Customer Success.
2. Case Study Presentation: Showcase your skills through a case study.
3. In-Person Meeting: Meet our CEO and experience our company culture firsthand at our Paris office.