Sales & Customer Care Deputy
Sales & Customer Care Deputy
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Job Description
Are you a people person a natural problem solver and someone who can turn challenges into opportunities with a smile Do you enjoy connecting with guests and partners while keeping processes smooth and efficient Then this role could be the perfect fit for you.
If you havent heard about us yet let us introduce ourselves: YellowSquare is more than just a hostel chain its a dynamic and ever-growing network of spaces in Rome Milan Florence and now for the first time we are expanding beyond Italy. But heres the thing: were not just a place to staywere a Square. YellowSquare is a hub where travelers and locals connect exchange ideas and build meaningful experiences. Our goal To redefine hospitality by making it immersive social and unforgettable.
Based at our Athens Square youll be part of the Sales & Customer Care team based in Italy working closely with colleagues across Italy and Greece. Youll help us deliver top-notch service to our guests (B2C) maintain strong relationships with partners (B2B) and support our mission to make every YellowSquare experience unforgettable.
What Youll Be Doing
- Handling day-to-day communication with guests (B2C) responding to inquiries solving issues and ensuring a great customer experience
- Supporting sales activities with B2B partners such as tour operators and agencies
- Coordinating group bookings and following up with partners and clients to guarantee smooth operations
- Managing bookings requests and reviews across different channels (direct OTAs agencies)
- Helping to improve workflows processes and tools (CRM email templates reporting etc.)
- Collaborating closely with other departments to ensure efficient information flow and guest satisfaction
- Contributing to sales initiatives and customer care projects with your ideas and energy
What You Bring
- 23 years of experience in sales hospitality hotellerie or customer care
- Strong communication skills and customer-first mindset
- Fluent in Greek and English (C1 level minimum); Italian or other languages are a plus
- Hands-on experience with digital tools (CRM PMS OTA extranets Google Workspace; channel managers is a plus)
- Organizational mindset: you love structure and keeping things running smoothly
- A proactive problem-solving approach with a friendly and professional attitude
- Availability for full-time work in Athens and flexibility to travel when needed.
What You Get
- Full-time permanent contract
- 40 hours/week on a rotating MondaySunday schedule
- Free meal during your shifts
- Yearly Gross Salary based on experience
- A workplace thats international vibrant and anything but ordinary
- Space to grow: we support internal mobility and professional development
- A passionate team that shares values goals and good energy
Sounds like your kind of role Send us your CV and tell us what excites you about being part of the Yellow Sales & Care crew!
Employment Type
Full Time
