Planning and Administration Manager

Hours of Work: 35 per week

Closing date: 12th September 2025

Interviews: To be confirmed

At MSV Housing were committed to making sure our customers have good quality safe homes and our Planning and Administration Manager are key to making this happen.

We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Operations Manager our Planning and Administration Manager provide leadership and oversight of the planning and administration functions for repairs voids M&E FRA damp and mould and batched works ensuring efficient budget management KPI achievement and accurate cost tracking.

In collaboration with the Property Care Team you will deliver a responsive customer-focused service while manage back-office operations and support workforce productivity and customer satisfaction.

In addition we are looking for candidates that have a passion to advocate on behalf of people and communities.

What will our Planning and Administration Manager do;

• Lead and manage a team of Repairs Coordinators and admin staff ensuring high performance development and effective service delivery.
• Drive customer satisfaction by promoting efficient service reducing complaints and ensuring clear communication and direction.
• Oversee planning and administration of repairs ensuring timely progression of work achievement of KPIs and full utilisation of repairs systems.
• Ensure operational excellence through effective resource planning budget management accurate job closure and subcontractor payment processes.
• Support continuous improvement by contributing to audits policy development service innovation and cross-team collaboration to enhance customer experience.

What we are looking for;

• Relevant property or customer care related qualification
• Evidence of and commitment to continual professional development
• Strong leadership and delivery of an efficient support function (planning) for repairs and voids
• A track record of leading/managing target driven teams.
• Experience of formulating implementing and reviewing policy procedure and operating standards.
• Experience of a customer focused approach to service delivery.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan where you can claim back costs of everyday health treatments such as optical dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme free counselling mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. you wish to discuss the roles informally please contact Alex Orange Operations Manager on .

Interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore we strongly recommend candidates to apply early.

Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.