VDC Training Manager
VDC Training Manager
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$ 55000 - 62000
1 Vacancy
Job Description
Job Details
Description
The Veteran Directed Care (VDC) Training Manager is a highly organized and self-motivated problem solver who provides support and training to Options Counselors in the Veteran Directed Care (VDC) Program. Requires demonstrated excellent writing interpersonal customer service (telephone and in-person) and computer skills (Microsoft Word Excel and Outlook). This position reports directly to the Director Community Living.
Essential functions
- Provide training and support in the Veteran Directed Care (VDC) Program (95%):
- Provides training oversight and ongoing support to Options Counselors both OCs employed by Bay Aging and its Spoke partners working in VDC.
- Assists with Cumulus and FMS training new OCs and Spoke Partners.
- Works directly with either the VDC Program Manager or Spoke supervisors on any OC performance issues or concerns.
- Visits Bay Aging or Spoke agency sites as needed for in-person training and review opportunities.
- Develops and maintains training tools including written training materials and recorded training sessions. Collects relevant information from internal and external sources as appropriate to ensure accuracy and timeliness of training materials.
- Assists spokes with enrollment as needed and carries a caseload not to exceed 10 for training purposes.
- Other responsibilities as needed (05%)
KNOWLEDGE SKILLS AND ABILITIES
- Proficient in the use of Microsoft Office suite including Word PowerPoint and Excel.
- Demonstrated abilities in developing and delivering training curricula both in-person and via remote technologies.
- Strong verbal communication skills
- Strong written communication (e.g. reports letters emails)
- Work well under the pressure of recurring deadlines.
- Attention to details and strong organizational skills.
- Professionalism and ability to maintain confidentiality
- Establish and maintain effective working relationships with co-workers clients and outside parties.
WORKING ENVIRONMENT
Office-based position with minimal physical requirements (ability to lift 20lbs walking and climbing stairs). 50% of the position can be performed remotely.
Qualifications
At least 5 years of experience within the VDC program. Bachelors Degree preferred but not required. Must possess a valid Virginia Drivers License.
FLSA status: This is a full-time non-exempt position.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of the employee. From time to time the supervisor will ask job holder to perform additional duties related to the completion of the work.
Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race color religion sex national origin age veteran or disability status. Bay Aging is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact MaDena DuChemin Director Human Resources at Ext. 1228 or .
Required Experience:
Manager
Employment Type
Full-Time
