Associate, Program Operations
Associate, Program Operations
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$ 46800 - 64400
1 Vacancy
Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.
About the Role
Were looking for an exceptional customer service professional to join our team as an Associate Program Operations. You will play a critical role in ensuring our clients vehicles remain legally compliant and operational. The primary responsibility is to manage and process transactions related to vehicle title and registration including initial registrations state transfers and lease assumptions. You will oversee a work queue that identifies tasks and follow-ups required to complete registration processes ensuring timely and accurate execution.
What Youll Do
- Transaction Validation and Documentation. Ensure all vehicle title transactions
meet state-specific requirements by validating data and attaching necessary
documents in the Title Quest system. - Case Management. Review respond and effectively manage case queue in
service cloud related to client T&R services. - Reporting. Reviewing reports to ensure that updated title information is reflected
accurately and reporting defects or data quality issues to leadership. - Mailroom support. Completing the chain of custody for Titles MSOs and other
documents related to the Title and Registration process. - Build and maintain effective relationships with internal teams external clients and
third-party agencies (e.g. tag agents dealers) to ensure smooth title and
registration processing.
Basic Qualifications
- Process Management experience preferred
- Six Sigma Green Belt or above is preferred
- MS Office proficient in the following:
- Excel ability to add data to cells use functions pivots sort data
- Word ability to create documents
- Smartsheet
- Excellent written and oral communication skills
- Ability to focus on details
- Excellent work ethic
- Comfortable working in a fast-paced organization able to shift to different priorities
- Ability to work independently and function within a team environment
- Demonstrates initiative and problem-solving ability
- Excellent customer service skills
- Critical thinking ability to think through logical process flows and identify opportunities for improvement
Preferred Qualifications
- Education: College/University degree preferred
Location: Owings Mills MD
The hiring base salary range for this position is $46800 - $64400 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.
Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .
Required Experience:
IC
Employment Type
Full-Time
