WA Rebate Scheme Team Leader
WA Rebate Scheme Team Leader
Posted on :
30-08-2025
Employer Active
1 Vacancy
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Job Description
Who is Plenti
Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal lending renewable energy and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 250 people based in Australia Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team as we go about building Australias best lender.
Plenti is a founder led business that launched in 2014 listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
Role Summary
The Team Leader is responsible for overseeing the administration of the WA Rebate scheme ensuring compliance accuracy and efficiency in all operations. This role involves leading a team based in Western Australia and South Australia. This role is accountable for quality assurance reviews each month conducting thorough quality checks day to day and providing guidance training and support to the team.
Additionally the Team Leader is responsible for identifying process gaps and implementing improvements to enhance overall efficiency. They play a key role in optimising workflows and ensuring that SLA targets are consistently met. Acting as a key escalation point for complex scenarios they drive process enhancements while fostering a high-performing team environment. Strong leadership analytical thinking and a proactive approach to continuous improvement are essential for success in this role.
Key Responsibilities:
Quality Assurance & Compliance
Conduct detailed quality checks on processes to ensure adherence to company policies and regulatory requirements
Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks
Ensure all activities comply with industry standards and internal guidelines
Team Leadership & Development
Lead manage and mentor a team of Rebate Specialists
Provide coaching and support to team members to improve accuracy and efficiency in rebate processes
Performance & Reporting
Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency quality and turnaround times
Prepare and present reports on team performance and workflow management
Process Improvement & Technical Support
Collaborate with leadership and key stakeholders to identify areas for improvementAssist in developing and implementing process enhancements to improve efficiency and reduce errors
Escalations & Issue Resolution
Serve as the primary escalation point for rebate-related issues and high-priority applications
Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications
Provide prompt responses to queries from stakeholders ensuring concerns are addressed effectively
Day-to-Day Operations Support
Manage queues ensuring tasks are completed within the required timeframes
Handle escalations respond to queries via internal communication channels
Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles
Key Qualifications:
2 years of people management experience within the finance industry experience in renewable energy is highly regarded
Knowledge of financial regulations and compliance standards related to customer verification
Key Competencies:
Proven ability to lead motivate and develop a high-performing team
Strong understanding of lending products and risk assessment principles
Excellent communication interpersonal and presentation skills
Demonstrated ability to identify and implement process improvements
Strong analytical and problem-solving skills
Knowledge of relevant Australian regulations and compliance requirements
Whats life like at Plenti
Working at Plenti means joining a team that is high-performing diverse customer-focused and collaborative. Its a place where everyone can make it happen and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you then join to help us reshape Australias financial eco-system for the good.
In return you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events office snacks company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Employment Type
Full-Time
Department / Functional Area
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