Swedish Speaking VIP Team Leader - iGaming
Swedish Speaking VIP Team Leader - iGaming
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1 Vacancy
Job Description
Our client and international player within the online entertainment sector that specializes in customer support AML and fraud prevention KYC and risk management ensuring their clients operations stay secure and efficient.
As a VIP team leader your role is to manage a team of VIP Account managers ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.
Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.
Responsibilities:
- Manage the overall running of the VIP team;
- Develop & implement strategic plans to ensure VIP Managers grow within their roles;
- Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams strengths & addressing weaknesses;
- Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships;
- Manage and understand your teams markets and KPIs and take appropriate action to capitalise on opportunities and fill gaps;
- Improving upon current procedures and implementing new processes;
- Weekly reporting on team and market performance;
- Conducting regular 1 2 1s & Performance management;
- Any other tasks assigned by Head or Director of Department.
Requirement:
- Worked in a VIP role for 2 years or more within the iGaming field B2C
- Experience working as a leader for a similar call center environment;
- Strong interpersonal skills;
- Good understanding of client/customer and market requirements and dynamics;
- Strong leadership skills with ability to drive a VIP team;
- Ability to work under pressure;
- Understanding of numbers and targets;
- Fluent in both Swedish and English;
- Gambling industry Knowledge and Experience is a must;
- Working knowledge of Microsoft office;
- Excellent organisational and time-management skills;
- Excellent understanding of VIP Player Management;
- Strong People management skills;
- Excellent oral and written communication skills;
- Scheduling and work planning;
- Presenting and report skills.
- Attractive salary bonus of up to 50% of monthly gross salary based on KPIs
- Snacks in the Office;
- 24 days of vacation per year;
- Attractive office location and facilities;
- Medical insurance;
- Breakfasts and lunches in the office (partially paid by the Company);
- Languages classes (partially paid by the Company);
- Social Club of the Company.
Employment Type
Full Time
