Service Supervisor - Power, QLD
Service Supervisor - Power, QLD
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Job Description
Position Summary/Objectives of Incumbent:
Manage customers (Internal & External) and staff requirements related to the day-to-day delivery of maintenance
services in the assigned region and supervise the power Customer Engineers to meet the deliverables.
Major activities to be performed:
Administration / Planning & Reporting
- Provide quotes for small works T&M installations and start-ups
- Collate paperwork verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
WHS Environment and Quality
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time
Employees reporting to Incumbent: Nil
Main contacts within Company:
- Warehouse/inventory management staff
- Service Technical Support
- Safety Manager
- Sales Staff
- Service Adm Support Staff
Main contacts outside the Company:
- Customers
- Subcontractors
- Vendors
Requirements:
Education/Qualification:
- Electrical or Electronics Trade qualification
- Supervisory/management qualification
Specialist Knowledge:
- Interpersonal and relationship management skills
- Communication skills and commercial acumen
Practical Experience:
- Proficiency in Microsoft Office applications
- Proven track record within the power industry managing a field service team
Personal Characteristics:
- Customer-centric
- Team player
- Well organised
- Solution oriented
Required Experience:
Manager
Employment Type
Full Time
