Compliance Business Systems Specialist

Were looking for a Compliance Business Systems Specialist to join our Integrated Compliance Services this role you will be responsible for supporting AML systems in ensuring our controls are effective and supporting the various business segments in strengthening the overall AML program thru implementation enhancements and oversight of these systems.

Position Responsibilities:

• Delivery of successful initiatives in a timely manner based on project objectives and success criteria.

• Promoting and enabling a high degree of collaboration among Business SMEs and decision makers the Business Transformation Office the Project Management Office and Information Services partners to ensure successful quick delivery.

• Production of high-quality business requirements; including the collection analysis validation and documentation of business users or stakeholders business needs

• Identification and escalation of key risks issues and dependencies as well as cost benefit tradeoffs among a variety of options to align with overall project and program objective

• Process modeling and analysis skills including but not limited to process improvements gap analysis between current and future state along with root cause analysis

• Accountable for effective change management within projects in terms of ensuring that change to business requirements are effectively managed to reduce impact to projects

• Assist business leads in defining short and long term needs to determine business priorities and advise on options

Required Qualifications:

• At least 5 years of experience in business analysis or consulting preferably in Financial Services with a background in Life Insurance operations and integrated solutions.

• Proficient in MS Excel functions and formulas MS Office applications and process mapping using BPMN 2.0.

• Strong knowledge of insurance operations processes and basic compliance concepts especially AML/ATF.

• A degree in Computer Science Information Technology Finance/Investments Legal Management or other relevant fields.

Preferred Qualifications:

• Ability to document and analyze data flows identify dependencies and connectivity and question inputs and outputs effectively.

• Skilled in end-to-end project management with the ability to drive and motivate cross-functional teams.

• Strong problem-solving root cause identification and contingency planning skills.

• Ability to aggregate and present findings using visual diagrams to facilitate decision-making for various audiences.

• Detail-oriented hands-on and adaptable with excellent troubleshooting skills.

• Strong verbal and written communication skills capable of leading meetings presenting effectively and explaining complex concepts simply.

• Demonstrated ability in stakeholder management setting priorities and delivering business value.

• Ability to assess situations based on data and analytical reasoning.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .