Agent - Air Import Customer Service
Agent - Air Import Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
- Ensure timely delivery of freight to customers for Import shipments.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments meeting customer service standards.
- Contribute to maintain strong relationships with vendors (airlines trucking companies and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards as per the companys procedures.
- Overseas communications timely responses to emails and requests (internal and external).
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- To take up additional tasks as required to meet the Departments needs.
Qualifications :
- Candidate must possess at least a Diploma Bachelors Degree or equivalent.
- At least 1 to 2 years of related working experience in similar position.
- Understanding of transportation documentation and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Pro-active strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
Additional Information :
Expeditors offers excellent benefits
- Group Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
