Sr. Manager, Strategic Customer Elevate - Customer Advocate (Global)

Team 
The Global Strategic Customer Engagements (Elevate) team drives high-impact global strategies that support ServiceNows long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive fast-paced learning environment to thrive in. This role offers an incredible opportunity to accelerate your career in technology while shaping how ServiceNow engages its most strategic customers. 

Role 
We are seeking a Customer Advocate to serve as a trusted partner in executive and customer engagement. This role will drive customer engagement strengthen relationships and act as an extension and over time a proxy for our GVP Strategic Customer Engagements in customer settings. You will curate and optimize engagement strategies harness AI-enabled insights and ensure flawless execution that advances ServiceNows most important customer partnerships. 

What You Get to Do in this Role 

• Drive Customer Engagement Strategy Curate and prioritize the right portfolio of customers partners and events for El engagement working closely with sales leaders to ensure every interaction advances strategic relationships. 

• Orchestrate End-to-End Engagements Manage the full lifecycle of customer interactions from creating briefing materials and shaping narratives to attending meetings capturing takeaways and ensuring flawless follow-through on action items. Coordinate with the Office of the CEO and P5 advocate teams to ensure seamless handoffs consistent information transfer and a cohesive customer experience. 

• Deepen Executive Relationships Strengthen ties with top customers and partners proactively nurturing long-term connections closing the loop on major deals and stepping in as a trusted liaison during high-visibility situations. 

• Scale and Innovate Elevate Engagement Lead projects to codify best practices secure customer-led speaking opportunities and partner with cross-functional teams (Now on Now Comms etc.) to amplify impact through content events and media. 

• Serve as a Strategic Thought Partner Act as an indispensable advisor to Elevate leaders helping inform compelling customer narratives supporting deal pursuits and over time becoming a credible proxy in customer and partner meetings. 

• Continuously Improve Engagement Models Define success metrics apply data and AI insights and iterate engagement models to maximize the value and effectiveness of executive and customer interactions. 

Success Attributes 

• Versatile Problem Solver Creates clarity in ambiguity; trusted advisor to executives and teams. 

• Sales DNA Understands enterprise decision-making and how to advance deals. 

• Executive Presence Communicates with brevity polish and impact. 

• High Energy & Pace Thrives in fast-moving high-volume workstreams. 

• Emotional Intelligence Builds strong relationships and navigates conflict with empathy. 

Qualifications :

• 10 years experience in consulting enterprise SaaS/tech sales or executive engagement. 

• Proven ability to advise and influence at the C-level with confidence to act as a proxy in customer settings. 

• Exceptional storytelling and communication skills; ability to shape compelling executive narratives. 

• Experience applying AI tools to drive efficiency and insight. 

• Strong track record of cross-functional collaboration in complex matrixed environments. 

• High energy results-oriented and passionate about customer success. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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