Finance Customer Service Team Lead
Finance Customer Service Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
MXN 25000 - 28000
1 Vacancy
Job Description
Are you a natural leader with a passion for customer service
We are seeking an experienced and dynamic Team Lead to manage and mentor our Customer Service this role you will be key to ensuring our team meets performance goals while fostering a positive and collaborative environment.
Key Responsibilities:
- Lead a customer service team ensuring performance goals related to customer experience quality and productivity are met.
- Provide coaching and support to representatives on inbound calls and chats.
- Monitor client interactions to improve the customer experience and build lasting relationships.
- Empower representatives to resolve customer needs independently.
- Guide and coach the team on researching and correcting misapplied payments or balance disputes.
- Investigate and coach on past due account discussions and arrangements.
- Execute strategy to deliver on key performance indicators (KPIs) and maintain productivity levels.
Qualifications:
- Proven experience as a team leader (1-2 years minimum).
- Bachelors degree is required.
- Proven bilingual proficiency in English (both spoken and written) with previous work experience in the language.
- A strong customer service mindset.
Working Conditions:
- This is a full-time 48-hour per week role.
- Hybrid work arrangement: 4 days on-site (Naucalpan) working from home on Fridays and Saturdays (two a month).
- Candidates must be flexible to work shifts during our hours of operation: Monday-Friday from 7 am to 7 pm CST and Saturday from 7 am to 3 pm CST.
- The salary range is from $25000 to $28000.
This is a great opportunity to lead a dedicated team and make a significant impact on customer addition to a competitive salary we offer a comprehensive benefits package including:
- 30 days of Christmas bonus
- 100% vacation premium
- Grocery vouchers
- A savings fund
- Major medical insurance
- Life insurance
- A pension plan
- On-site dining
- Parking
- Transportation service
If you are a natural leader with a strategic mindset we encourage you to apply!
Employment Type
Full Time
