(USA) Operations Manager
(USA) Operations Manager
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$ 69000 - 80000
1 Vacancy
Job Description
Position Summary...
What youll do...
Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company tovarious external organizations; and championing company-sponsored programs events and sustainability efforts to associates customers and thelocal community.
Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operationalreviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs andstrategic initiatives.
Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening toassociates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistentlyand effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives; ensuring customer needs complaints and issues are successfully resolved;developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customerexperience.
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing andevaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developingand implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs forbudget forecasting.
Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; andensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.
Leadership Expectations
Respect for the Individual: Builds high-performing diverse teams; embraces differences in people cultures ideas and experiences; creates a workplace where associates feel seen supported and connected through culture of belonging; creates equitable opportunitiesfor associatesto thrive and perform.
Respect for the Individual: Works collaboratively; builds strong and trusting relationships; communicates with impact energy and positivity to motivate and influence.
Respect for the Individual: Attracts and retains the best diverse talent; empowers and develops talent; and recognizes others contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent.
Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how where and when customers shop; and applies the EDLP and EDLC business models to all plans.
Service to the Customer/Member: Makes decisions based on data insights and analysis; balances short- and long-term priorities;and considers our customers fellow associates shareholders suppliers business partners and communities when making plans.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.
Strive for Excellence: Drives continuous improvements; adopts and encourages the use of newtechnologies and skills; and supports others through change.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
supervisory experience.
For facilities that sell firearms I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example Academy trainings Open Door trainings etc.)Preferred Qualifications...
Primary Location...
901 Golf Course Dr Rohnert Park CA 94928-1800 United States of America
Required Experience:
Manager
Employment Type
Full-Time
