Manager, Patient Navigator

What We Strive For

At Strive Health were driven by a purpose: transforming the broken kidney care system. Through early identification engagement and comprehensive coordinated care we significantly improve outcomes for people with kidney disease reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity celebrate successes and support each other making Strive the destination for top talent in healthcare. Join us in making a real difference.

Benefits & Perks

• Hybrid-Remote Flexibility Work from home while fulfilling in-person needs at the office clinic or patient home visits.
• Comprehensive Benefits Medical dental and vision insurance employee assistance programs employer-paid and voluntary life and disability insurance plus health and flexible spending accounts.
• Financial & Retirement Support Competitive compensation with a performance-based discretionary bonus program 401k with employer match and financial wellness resources.
• Time Off & Leave Paid holidays flexible vacation time sick time and paid birthgiving bonding sabbatical and living donor leaves.
• Wellness & Growth Family forming services through Maven Maternity at no cost and physical wellness perks mental health support and an annual professional development stipend.
  

What Youll Do

Strive is committed to building a values-based mission-driven organization. We are seeking a highly motivated and experienced Manager to lead and develop a team of Patient this critical role you will be responsible for driving patient enrollment and engagement in Strives comprehensive kidney care programs. You will coach mentor and support your team to achieve ambitious enrollment targets ensuring a seamless and positive experience for patients as they embark on their Strive journey. Your performance will be evaluated based on both your teams collective success in meeting enrollment goals and your individual contribution to achieve enrollment targets.

The ideal candidate will have a strong track record of managing and motivating hybrid-remote sales or patient-facing teams.

The Day to Day

• Team Leadership & Management:
  • Recruit onboard train and develop a high-performing team of Patient Navigators working in a hybrid-remote capacity.
  • Provide ongoing coaching mentorship and performance feedback to ensure individual and team success.
  • Set clear performance expectations monitor key metrics (e.g. enrollment rates patient engagement) and implement strategies to achieve targets.
  • Conduct regular 1:1 meetings and team meetings to foster collaboration address challenges and celebrate successes.
  • Identify and implement best practices for hybrid-remote team management and communication.
  • Ensure Patient Navigators effectively communicate the value proposition of Strive Healths programs to patients and their families.
• Sales & Enrollment:
  • Collaborate with internal stakeholders (e.g. marketing clinical operations) to optimize patient outreach and engagement strategies.
  • Lead by example by achieving your own quarterly enrollment targets.
• Operational Excellence:
  • Ensure adherence to all Strive Health policies procedures and compliance requirements.
  • Utilize CRM tools (e.g. Salesforce) to track team activities manage pipelines and report on performance.
  • Contribute to the continuous improvement of Patient Navigator workflows and processes.
• Collaboration & Communication:
  • Foster strong working relationships with internal teams including clinical operations and marketing.
  • Serve as a key point of contact for Patient Navigators providing guidance and support as needed.
  • Communicate regularly with leadership on team performance challenges and opportunities.
• Excitement about Strive culture
• Possesses a patient first mindset!
• Other duties as required

Minimum Qualifications:

• 8 years combined of related education experience or certification in sales account management or business development.
• Efficient and reliable transportation including an active drivers license allowing for travel across an assigned region to meet business needs.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications:

• 4 years of experience in sales management or team leadership with at least 2 years experience managing hybrid-remote teams.
• Proven track record of consistently exceeding sales or enrollment targets.
• Experience in healthcare managed care or a related industry strongly preferred.

About You

• Demonstrated ability to coach mentor and motivate a team to achieve high performance.
• Excellent communication interpersonal and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced remote environment.
• Passion for improving healthcare and making a positive impact on patients lives.

Annual Base Salary Range: $86000 - $104000

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

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