Manager HR Operations-Shared Services

We are seeking a process-driven innovative and service-orientedManager of HR Operations Shared Servicesto lead our centralized HR operations team. This role is responsible for ensuring efficient consistent and high-quality delivery of HR services across the organization. You will drive process improvements oversee HRIS operations and enhance employee interactions with HR through technology and service design.

Why work at Presbyterian

As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans. For our employees we offer a robust wellness program including free access to our on-site and community-based gyms nutrition coaching and classes wellness challenges and more.

Presbyterians story is really the story of the remarkable people who choose to work here. The hard work of our physicians nurses employees board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875000 New Mexicans.

Required:

• Bachelors degree in HR Business Organizational Development or related field.
• 5 years of progressive HR experience including 3 years in HR operations or shared services leadership.
• Experience in a large centralized HR model with a focus on process improvement and efficiency.
• Strong knowledge of employment law HR policies and best practices.
• Proficiency in HRIS systems (e.g. Workday Oracle) and Microsoft Suite.
• Demonstrated success in driving operational excellence and service delivery metrics.
• Ability to work a hybrid schedule:
  
  • In-office on Tuesdays Wednesdays and Thursdays

Preferred:

• Lean Six Sigma or other process improvement certification.
• Experience with AI tools (e.g. Microsoft Copilot) and automation in HR.
• Background in policy development and employee relations oversight.

• Lead the HR Shared Services team in delivering core HR Services including: HR Help Desk support (AskHR) employee records and HRIS transactions offboarding/separation process/exit interviews employee/provider engagement survey administration PHS HR Policies tuition reimbursement employee recognition program policies etc.
• Ensure timely and accurate processing of HR transactions and documentation in line with company policies and local state and federal laws.
• Oversee HRIS data accuracy and integrity by the teams that the role supports; act as point of contact for HRIS system enhancements updates integrations that interface with the team to support increased efficiencies.
• Oversee direct report team in HRIS testing and integration of enhancements updates etc. that support the team and the employees/leaders that are clients.
• Manages the HR information system (HRIS) used by the team and other relevant technologies to support efficient operations.
• Process optimization - Identifying areas for improvement in HR processes implementing changes and ensuring consistency and standardization across the organization.
• Develop implement communicate monitor and improve HR policies procedures and technologies aligning with the organizations goals and objectives.
• Drive standardization automation and process improvement across all HR Shared Services.
• Manage reporting and analytics for the HR Operations group and provide actionable insights to leadership.
• Train and support the HR Shared Services team to deliver high levels of service and operational excellence.
• Serve as an escalation point for employee queries or complex HR operational issues for the team.
• Performs ongoing quality and productivity monitoring of staff and provides routine feedback to all staff.
• Build effective and efficient teams and provides direct supervision to team members.
• Manage and coordinate personnel activities including hiring handling employee complaints appeals and corrective action counseling documentation and conducting performance evaluations. Provide ongoing performance feedback and coaching.
• Other duties special projects assigned.

We offer more than the standard benefits!

Presbyterian employees gain access to a robust wellness program including free access to our on-site and community-based gyms nutrition coaching and classes wellness challenges and more!

Learn more about our employee benefits:

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees - including more than 1600 providers and nearly 4700 nurses.

Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.