Director of Servicing
Director of Servicing
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Job Description
Director of Servicing
Phoenix AZ RRA Capital is a private equity real estate firm redefining the norms of credit and structured finance. Backed by 115 years of combined leadership experience and a team built for agility depth and discipline were reimagining how private capital intersects with commercial real estateand how exceptional teams drive meaningful outcomes for investors. Our mission at RRA is to build something awesome with a client-centric philosophy of service and an amazing team of innovative and driven professionals.
We are seeking a strategic and process-focused Director of Servicing to lead the oversight management and optimization of our commercial real estate loan servicing platform. This individual will be responsible for ensuring the accurate and timely administration of loan servicing operations including borrower communication compliance monitoring investor reporting and payment processing.
This role sits at the intersection of asset management operations and investor relationsideal for someone who thrives in a fast-paced entrepreneurial environment and brings both technical servicing knowledge and team leadership experience.
ROLES AND RESPONSIBILITIES:
Team Leadership
- Lead a team of Servicing professionals
- Provide mentorship training and professional development opportunities.
- Collaborate cross-functionally with investments asset management legal and investor relations.
Loan Servicing & Administration
- Oversee end-to-end loan servicing operations by monitoring remittances from borrowers and to lenders administering impound funds and covenant compliance.
- Manage servicing of bridge loans structured finance and other CRE debt products.
- Ensure accuracy and timeliness of performance reporting loan onboarding and data presentation.
- Lead borrower communication on servicing matters such as payoff quotes loan extensions and consents.
Compliance & Risk Management
- Monitor portfolio for servicing covenant compliance and proactively escalate exceptions.
- Ensure adherence to internal controls and regulatory requirements.
- Coordinate with legal and asset management teams on delinquency default resolution workouts and modifications.
Technology & Process Optimization
- Evaluate and implement loan servicing systems and reporting tools to enhance operational efficiency.
- Develop SOPs servicing checklists and training resources to ensure consistency and accuracy.
- Partner with accounting to support reconciliations investor reporting and audit processes.
HERES WHAT YOULL NEED TO SUCCEED IN THIS ROLE
- Problem solving ability can-do attitude natural resilience and temperament to nurture successful relationships
- 712 years of loan servicing or accounting experience ideally in CRE debt or structured finance.
- Previous leadership or management experience in a fund or servicing environment preferred.
- Understanding of functions including escrow payoff loan documents and borrower communications.
- Experience with loan servicing software (e.g. FICS MRI RealINSIGHT SS&C or custom-built tools).
- Strong analytical organizational and communication skills.
- Proven ability to thrive in a dynamic entrepreneurial setting.
COMPENSATION
- Competitive base salary and bonus structure commensurate with experience
BENEFITS
- Be a part of building something AWESOME.
- Direct daily access to the firm founders
- Unlimited vacation days
- Medical insurance
- Flexible work life
- Company 401K plan with match
- Awesome people to work with every day!
OUR CULTURE & CORE VALUES
At RRA Capital we work as a team and treat each other with respect humility and good humor. Weve built a culture that feels more like a family than a firmand we take pride in holding ourselves and each other to the highest standards of integrity and professionalism.
RRA Core Values
- Enjoyable to Be Around Team-oriented professional and ego-free.
- Passionate About Continuous Improvement Committed to self-growth and feedback.
- Smart Creative efficient and solutions-drivennot academic.
- Reliable Self-starters with a deep sense of ownership and follow-through.
To Apply
If you thrive in an entrepreneurial environment and are excited to contribute to a firm thats growing with purpose and discipline wed love to hear from you.
Contact: Lisa Donovan
Website:
Required Experience:
Senior IC
Employment Type
Full-Time
