Senior Product Manager, CRM
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 128500 - 207000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Squarespace we empower our product teams to solve hard problems customer and business problems in ways that our customers love yet work for our business. As a Product Manager you will contribute to your product team with a knowledge of business constraints an understanding of our users and awareness of product trends.
Within our Marketing Tools group the CRM team helps merchants connect with their customers by providing them with a 360 view into their data. With our CRM users will be able to reach the right customer at the right time with minimal effort. Theyll be able to send the perfect message whether its a welcome email to a new lead a follow-up to a recent purchase or a special offer to their most loyal customers.
As a Senior Product Manager you will craft the CRM strategy and tactical roadmap to drive our shared Commerce and company goals. You have an interest in marketing the customer lifecycle and building products that help merchants retain customers.
As a senior-level individual contributor you will report directly to the Group Product Manager and work from our NYC headquarters (hybrid 2-3 days per week).
Youll Get To...
- Create and prioritize a roadmap rooted in data informed by multiple sources and justified by return on investment
- Guide product developmentfrom conception to launchwith consideration for more than just your specific team but also adjacent teams and the broader Marketing Tools group.
- Be a single mutually supporting-force with your partners in design engineering UX research and product analytics
- Partner with internal teams to launch new features with customer operations to develop excellent support for merchants and with analytics to monitor engagement and evaluate product success
- Independently shape your teams goals and vision given a strategic direction and determine the methods and procedures to manage new assignments
- Work with other PMs and data partners (analytics data science marketing) to seek out answers to data questions that impact multiple teams
- Contribute to OKRs team and product strategy vision and roadmap
- Influence and inform team/group strategy through passionate and well-reasoned presentation of ideas
Who Were Looking For
- 4 years of experience in product management
- Previous experience building CRM or similar marketing products is preferred but not required
- A nuanced understanding of the methods of modern product discovery product delivery and user segmentation
- Ability to take a vague problem research and prepare a compelling proposal for action that will drive key outcomes
- Experience leading cross-team research studies
- Excellent communication and interpersonal skills with the ability to align different teams around achieving business goals and outstanding user experiences
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Fertility and adoption benefits
- Access to supplemental insurance plans for additional coverage
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
- Free lunch and snacks
- Private rooftop
- Hack week twice per year
Cash Compensation Range: $128500 - $207000 USD
The base salary for this position will vary based on job-related criteria including relevant skills experience and location among other factors.
In addition to the cash compensation above (which includes base salary and where applicable for eligible roles may include on-target commissions or overtime pay) Squarespace employees are eligible to be granted an option to purchase our common stock.
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence build an audience monetize and scale their business. Our suite of products range from websites domains ecommerce and marketing tools as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1500 is headquartered in bustling New York City with offices in Dublin Ireland Aveiro Portugal and coworking spaces in the UK Netherlands and Australia. For more information about our company culture visit Commitment Today more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers but we also work toward the same in our employees. At Squarespace we are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-hybrid #LI-JP3 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
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