IT Service Desk Support (Planned Position)
IT Service Desk Support (Planned Position)
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Job Description
*Clearance: a T5 security clearance based on an initiated Single Scope Background Investigation (SSBI) in Defense Information System for Security DISS)*
*On-site required*
Location: Norfolk Naval Shipyard (NNSY) CIO C109 Portsmouth VA 23709
Responsibilities:
- Provide desktop support and troubleshoot hardware/software issues across multiple platforms
- Support Microsoft 365 applications and services
- Utilize remote support tools to diagnose and resolve technical issues
- Manage and track incidents through ticketing systems
- Perform user account management in Active Directory
- Diagnose and resolve network connectivity issues
- Implement cybersecurity best practices and ensure compliance
- Maintain role-based access control and enforce acceptable use policies
- Communicate effectively with users and team members
- Participate in shift-based or on-call operational schedules as required
- Support remote and hybrid workforce environments
- Adhere to service-level agreements and ITIL practices
- Bachelors degree in information technology Computer Science or related field
- 4 years of experience for Tier III roles in advanced support functions
- Current CompTIA Security certification
- Proficiency in Windows and macOS platforms
- Experience with Microsoft 365 applications and services (Outlook Teams OneDrive SharePoint)
- Knowledge of remote support tools (RDP SCCM)
- Experience with ticketing systems (ServiceNow BMC Remedy Jira)
- Understanding of Active Directory and user account management
- Basic networking knowledge (TCP/IP DNS DHCP VPN)
- CompTIA A
- ITIL v4 Foundation
- Microsoft 365 Fundamentals or Azure Fundamentals
Physical Demands:
While performing the duties of this job the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision distance vision color vision and the ability to adjust focus.
MicroHealth will recruit hire train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race color religion sex sexual orientation gender identity genetic information national origin disability or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
If you need reasonable accommodation due to a disability for any part of the employment process please send an e-mail to emailprotected with your request and contact information.
Required Experience:
Senior IC
Employment Type
Full-Time
