RITM0337007_Application Support
RITM0337007_Application Support
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Required Skills & Qualifications:
Nice to Have:
- Act as the first point of contact from Digital team for all technical issues related to the GroupRM application.
- Monitor application performance identify anomalies and coordinate with Infiniti for resolution.
- Work closely with the Digital Product and Business teams to gather feedback and translate it into actionable support or enhancement requests.
- Perform basic troubleshooting (e.g. API response checks data validation user access issues).
- Coordinate with Infinitis support team for bug fixes patch deployments and version upgrades.
- Maintain documentation of known issues resolution steps and SOPs.
- Support UAT and regression testing for new features or fixes.
- Ensure data integrity and assist in reconciling booking data between GroupRM and internal systems.
- Track and report SLAs and KPIs related to application support.
Required Skills & Qualifications:
- Bachelors degree in Computer Science IT or a related field.
- 4 6 years of experience in technical support or application support preferably in the travel or airline domain.
- Good understanding of web technologies APIs and basic SQL.
- Strong communication and coordination skills to work with cross-functional teams and external vendors.
- Experience with ticketing tools (e.g. Jira ServiceNow) and documentation platforms (e.g. Confluence).
- Ability to work in a fast-paced agile environment.
- Be flexible in working with cross-functional teams including Commercial Revenue Management IT and Customer Experience to ensure alignment and smooth operations.
Nice to Have:
- Understanding of DevOps practices or cloud-based environments (AWS Azure).
Employment Type
Full-time
Key Skills
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