Service desk associate
Service desk associate
Posted on :
29-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Onboarding & Enablement Support:
- Funding Program Support:
- Activity Submission
- Compliance guidelines
- Claiming process
- Troubleshooting & Escalation Support:
- Address partner inquiries and troubleshoot issues related to partner tools and programs.
- Provide clear solutions to FAQs.
- Manage escalations and offer advanced troubleshooting to ensure timely resolution.
- Experience in helpdesk support roles.
- Strong communication skills with the ability to explain technical funding information clearly.
- Effective problem-solving and escalation management skills.
Employment Type
Full-time
Key Skills
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