Client Success Partner (EMEA)

About Us

At Fenergo were not just building softwarewere transforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutions were on a mission to change the game.

Were more than a global leader in AI-powered client lifecycle managementwere reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But we dont stop there.

At Fenergo we believe in a world where financial institutions arent just complianttheyre confident. Where technology doesnt just meet regulationsit stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that belief. Were tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Join us and be part of a team thats building smart solutions solving real problems and shaping the futuretogether.

What does this role entail

The Client Success team atFenergoservices ourGlobal client base. This team is responsiblefor coordinating the post-sale customer lifecycle enabling customersto achieve valuerealization through the adoption of theFenergoproduct retention and growth.

We areseekinga highly motivated and experiencedClient Success Partnerto join our growing team in a trusted advisor and primary relationship owner post-saleyou will work with aportfolioof primarily corporate/enterprise-sizedclients.

You willbe responsible fordriving product adoption removing roadblocks proactively managing risk andidentifyingopportunities for new products and with a broad number of stakeholders including leadership tounderstand their problem statements business outcomesand the challenges they face and helpthem achievelong-term growth.

Internally theClient Success Partneracts as the voice of the customer and collaborates cross-functionally with Sales Product Professional Services and Support todrive anddeliver client success plans.

Success in this role requires strong relationship-building skills commercial acumen analytical thinking product knowledge and a proactive mindset. The ideal candidate is client-focused data-driven adaptable and thrives in a fast-paced evolving environment.

Key Responsibilities

• Oversee the customer experience of a portfolio of clientswith goals of adoption retention and growth.

• Builds strong trust-based relationships with key client stakeholdersat the executive level driving success with theFenergoproduct and ensuring they receive maximum value throughout their lifecycle.

• Use strategic thinking consultative problem solving and deep product knowledge to help your customers achieve measurable business outcomes new use casesand maximize their ROI withFenergo.

• Partner withmultiplecross-functionalinternalteams(SalesProfessionalServicesCustomer Supportand Partners)to developand executeClientSuccess Plans including QBRs Executive Business Reviews and strategic planning sessions and Churn Mitigation Plans when necessary.

• Be aFenergoproduct expert and advisor to drive our clients ability to adopt the most relevant features for their specific requirements successfullyidentifyupsell and expansion opportunities and ensure fulfilment of theFenergosolutionandoffering.

• Identifyand sharequalified expansion opportunities with Sales (CSQLs) withappropriate handoff.

• Support the renewalplan and strategyby providingbusiness value delivered and client sentiment.

• Reduce churnthrough early risk identification intervention escalation and mitigation in partnership with yourFenergoaccount team.

• Be the Voice of the Customer to provide internal feedback on howFenergocan better serve our core clients.

• Be accountable for reportinginternally on Client Healthand responsible for owning and actioning key metricsincluding CSAT NPSand LTV.

Skills & Competencies

• 7 years of relevant work experience in a customer-facing customer success account managementor strategic consulting organisation.

• A proventrack recordof measurablyimpactingcustomer results through creative problem-solving strategic consulting and change management.

• Exceptionallystrong communicationand relationship-building skills with the ability to multithread across stakeholders and deliver compelling executive-level presentations.

• Project managementexpertise including planning and executing strategic initiatives.

• Experience with risk management account retention and renewal strategies.

• Deep understanding of Client Success metrics SaaS economics (NRR LTV CAC) and lifecycle management.

• Experienceestablishingyourself as a trusted advisor withclientsto guide outcomes.

• Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics areidentified.

• Ability to understand and communicate complex problems clearly and concisely to different audiences.

• Experience working with VP or C-suite decision-makers.

• Self-motivating and entrepreneurial team player.

• Experience building lasting relationships with customers and colleagues.

• Experience with enterpriseor corporate SaaS customers is beneficial.

Our promise to you

We are striving to become global leaders across all the categories weoperatein as part ofahigh-performing highly collaborative teams that works cross functionally to accommodate our clientsneeds.

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

Whats in it for you

(Ireland)

• Healthcare cover through the VHI

• Company pension contribution

• Life assurance/ Income protection

• 23 days annual leave

• 3 company closure days

• Annual bonus opportunity

• Work From Home set-up allowance

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management

• Other competitive company benefits such as flexible working hours work from home policy bike to work scheme sports and social committee weekly fitness and sports classes and much more

• Buddy system for all new starters

• Collaborative working environment

• Extensive training programs classroom and online through Fenergo University

• Opportunity to work on a cutting-edge Fintech Product using the latest of tools and technologies

• Defined training and role tracking to allow you see and assess your own career development and progress.

• Active sports and social club

• State of the art offices in the heart of Dublins Docklands with great facilities canteen and games area

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.