Customer Service Centre Officer-Light Rail (Ref:250000T4)

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 29-08-2025

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Operate the Light Rail (LR) Customer Service Centres independently
Provide ticketing services including applications value-adding and refund services of Octopus Cards as well as handle surcharge payment
Provide quality customer services and handle passenger enquiries and complaints
Inspect facilities and provide logistical support at LR Stops
Provide support in the Light Rail Local Tours and local community engagement activities for LR and Bus Operations

Requirements

Grade E / Level 2 / Attained or above in 5 subjects of HKCEE / HKDSE including English and Chinese Languages
A minimum of 2 years experience preferably gained in customer service related industries
Customer-centric mindset with effective and empathetic communication skills

Remarks

The above position offers a Joining Bonus of HK$12000 subject to the terms and conditions of the relevant programme

Applications

You are invited to apply online via send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department MTR Corporation G.P.O. Box 9916 Hong Kong on or before 10 September 2025.

For other job openings please visit MTR Corporations website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed

Required Experience:

Unclear Seniority

ResponsibilitiesOperate the Light Rail (LR) Customer Service Centres independentlyProvide ticketing services including applications value-adding and refund services of Octopus Cards as well as handle surcharge paymentProvide quality customer services and handle passenger enquiries and complaintsInsp...

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

MTR

We are committed to becoming the contractor of choice, pursuing excellence through dedication, experience and disciplined employees with an ongoing passion to deliver quality, timely and profitable projects.Beyond our Customer Expectations, AMTREX is dedicated to provide complete MEP ... View more

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