Information Technology Manager
Information Technology Manager
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Job Description
Job Title: Information Technology Manager
Department: Administration
Reports To: Administrative Services Director/City Recorder
Status: Full Time Non-Exempt (Hourly)
Wage Scale: $41.01 - $58.63
Close Date: September 1 2025
Hours: Schedule has some flexibility and can be worked out with the Supervisor and staff but office hours are Monday-Friday 8AM-5PM where IT coverage is required.
Position Summary:
This position is responsible for planning organizing and managing information technology (IT) projects in Syracuse City under the supervision of the Administrative Services Director. Some of these activities include coordination of IT design and installation in capital projects in the City software and hardware support help desk tickets access control cameras security and licensing. The IT Manager will work collaboratively with our third-party contract in managing network systems servers and system security.
Essential Duties and Responsibilities:
To perform this job successfully an individual must be able to perform each of the following essential duties and responsibilities satisfactorily:
- Manages assigned IT projects to ensure adherence to budget schedule and scope of project.
- Support City staff and the Governing Body in the completion of their duties;
- Correspond and communicate with necessary parties regarding departmental business departmental regulations and policies and others relevant activities/events;
- Develop and oversee programming systems including testing and implementing new programs;
- Participate in the preparation of the annual IT budget and helps monitor department expenditures;
- Manage and direct all aspects of database operations including planning implementation integration coordination and monitoring of systems;
- Develop and implement standard operating procedures and policies including system security quality control and design documentation;
- Evaluate requests for computer service to determine time software and hardware needs;
- Design and document computer systems including input output processing and file structure requirements;
- Maintain a productive working environment which includes but is not limited to a spirit of cooperation with co-workers peers and the public; and
- Perform other duties as assigned by Administrative Services Director.
Required Knowledge Skills and Abilities:
Knowledge of:
- Organized with attention to detail.
- Microsoft Office 365 Administration
- PC hardware and software repair and end user support of Microsoft Window applications
- PC business software including word processing spreadsheets and database applications
- LAN / WAN technologies Core Routing Firewalls Switches Azure and Cloud Engineering and Network Design and Architecture
- Windows Servers and implementation of Active Directory DNS Clustering Group Policy Radius Hyper V
- Structure and operations of municipal government principles practices procedures and legal environments
Skilled In:
- Handling multiple projects with interruptions
- Prioritizing and organizing workload to meet deadlines
Ability To:
- Organize direct and coordinate the activities of a department in an efficient manner
- Analyze and develop policies
- Work effectively with employees and management and personnel
- Follow written and verbal instructions
- Enter data into a computer terminal PC or other keyboard device requiring continuous or repetitive arm-hand-eye movement
- Adhere to established personnel policies and procedures
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job the employee is frequently required to sit reach with hands and arms and to stoop kneel crouch or crawl. The employee is occasionally required to stand walk and climb or balance. The employee must frequently lift and/or move up to 25 pounds. Duties require sufficient mobility to work in a typical office setting and use standard office equipment as well as sustained posture in a seated position for prolonged periods of time. Specific vision requirements for this position include close vision (to read product labels and instructions) color vision (to install hardware) and the ability to adjust focus (to visually shift tasks).
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job the employee is frequently exposed to risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions moving mechanical parts to high precarious places and to outside weather conditions. The noise level in the work environment is usually moderately quiet.
Minimum Qualifications:
Bachelors Degree in computer science information technology management information systems or closely related field and
Four (4) to six (6) years related professional experience
In lieu of a bachelors degree a minimum of 10 years of direct professional experience will be accepted including at least 2 years in a supervisory or managerial role.
Certifications and/or Licensures
A Certification Required within 12 months of hire
Network Certification Preferred
Application Instructions:
Qualified applicants must complete a Syracuse City employment application online at . If you do not have access to a computer or if your needing further information regarding the position or needing assistance due to a disability please contact Kadi Jacobsen at .
Due to the confidential nature of this position the ability to pass and maintain a background check with the Bureau of Criminal Identification (BCI) is required for essential function of the position.
Required Experience:
Manager
Employment Type
Full-Time
