General Manager
General Manager
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Job Description
About Roberts Resorts & Communities:
This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfill dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 families. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary:
The General Manager oversees all aspects of resort operations including planning organizing and leading the team. They are responsible for maintaining the integrity of the resort implementing policies and procedures and fostering cooperation with government agencies. Additionally they coordinate between departments to ensure the delivery of high-quality service to guests and residents.
Performance Objectives:
- Uphold Roberts Resorts Core Values Platform to foster a positive work environment and exceptional guest experiences
- Ensure guests and residents receive exemplary service in line with Roberts Resorts Customer Service Philosophy
- Proactively engage with marketing initiatives to boost reservations occupancy rates and brand visibility for Roberts Resorts.
- Effectively address and resolve guest and resident complaints to maintain satisfaction and loyalty
- Lead team member selection training scheduling and development efforts ensuring adherence to policies and operational standards
- Collaborate with the management to promptly address any issues that could impact operations or guest satisfaction negatively
- Enforce compliance with resort rules standards and regulations fostering a safe and enjoyable environment for all
- Monitor and manage monthly operating budgets striving to meet revenue goals while controlling expenses
- Ensure compliance with federal state and local regulations governing fair housing laws and resort operations
- Assist the management team in developing the annual operating budget as needed providing valuable insights and data
- Promote the sale of park models new and pre-owned homes within the Resort and facilitate the listing and selling process
- Provide essential data to support capital expenditure and expansion budget planning for the management team
- Maintain a strong focus on property leadership fostering a culture of excellence accountability and continuous improvement
- Performs other related duties as assigned
Key Competencies:
- Leadership: Demonstrated ability to inspire and motivate a team towards achieving common goals and objectives.
- Customer Service Skills: Proficient in providing outstanding service to guests and residents ensuring their needs are met with excellence.
- Effective Communication: Ability to convey information clearly and persuasively to individuals and groups of customers or associates.
- Strategic Planning: Skilled in developing and implementing long-term plans and strategies to drive the success of the resort.
- Problem-Solving Abilities: Experienced in addressing challenges that may arise particularly those involving multiple variables in standardized situations.
- Financial Management: Proficient in managing budgets controlling expenses and maximizing revenue to achieve financial goals.
- Team Building: Capable of building and nurturing high-performing teams through effective recruitment training and development initiatives.
- Adaptability: Able to adapt to various situations and changing circumstances while maintaining a focus on achieving results.
- Decision Making: Demonstrated ability to make timely and effective decisions considering relevant factors and potential outcomes.
- Conflict Resolution: Skilled in resolving conflicts and managing interpersonal dynamics within the team and with guests or residents.
Education & Experience:
- Bachelors degree in hospitality management Business Administration or related field preferred.
- Minimum of 5 years of experience in resort management or a similar leadership role with proven success in overseeing operations and leading teams.
- Strong knowledge of the hospitality industry including trends regulations and best practices.
- Excellent understanding of financial management principles including budgeting forecasting and profit and loss analysis.
- Experience in customer service and guest relations with a focus on delivering exceptional experiences and fostering guest loyalty.
- Demonstrated leadership abilities including team building coaching and performance management.
- Proficiency in computer systems and software relevant to resort management such as property management systems and Microsoft Office Suite.
- Relevant certifications or training in areas such as hospitality management leadership and customer service are advantageous.
Physical Requirements:
- Constantly stand walk push pull lift grasp bend and kneel; Frequently use arms and hands
- Manual dexterity for handling paperwork and using office equipment
- Clear vision and hearing for reviewing documents and communicating effectively
- Capability to lift up and carry up to 30 pounds
Benefits:
- Medical Dental and Vision Insurance
- Employer Paid Life Insurance
- Voluntary STD LTD Accidental and Critical Illness
- PTO and 11 Paid Holidays
- 401k & 401k Matching
- Working in an inclusive community
- Complimentary stay at our resorts
Commitment to Diversity:
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.
If this position caught your eye send us your resume! For best consideration include the job title and source where you found this position in the subject line of your email to
Required Experience:
Director
Employment Type
Full-Time
