Deputy Manager Customer Quality
Deputy Manager Customer Quality
Posted on :
01-09-2025
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1 Vacancy
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Job Description
- Customer Relationship Management:
- Serve as the main liaison for customers regarding all quality-related issues including field failures complaints and requests for documentation.
- Build and maintain strong collaborative relationships with customer quality teams.
- Problem Solving & Issue Resolution:
- Lead the investigation and resolution of customer quality concerns using established problem-solving methodologies such as 8D 5 Whys and Ishikawa (Fishbone) diagrams.
- Coordinate with internal departments (engineering production and logistics) to implement effective corrective and preventive actions (CAPA) and communicate progress to the customer.
- Warranty & Field Failure Analysis:
- Oversee the analysis of returned parts warranty claims and field failure data to identify trends and systemic issues.
- Prepare and submit detailed 8D reports and other required documentation to customers in a timely manner.
- Customer Audits & Visits:
- Prepare for and facilitate customer quality audits and on-site visits to review manufacturing processes and quality systems.
Employment Type
Full-time
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