Music Farm Operations Manager
Music Farm Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
Frank Productions is looking for a full-time Operations Manager to join our team at the Music Farm in Charleston SC. We are committed to Diversity Equity and Inclusion and encourage talent from all backgrounds to apply.
Located in Madison WI Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Were a full-service concert promotion company involved in every facet of live entertainment events including talent buying production ticketing marketing sponsorships food & beverage operations and merchandising. We produce and promote events in arenas performing arts centers theaters clubs and other venues across the U.S. We operate offices and venues in Madison WI Nashville TN Columbia MO and Charleston SC.
WHAT THIS PERSON WILL DO
- Responsible for the overall management communication and connectivity of venue operations and staff for assigned venues
- Develop and implement procedures to improve both operations and the financial performance
- Implement security procedures and equipment that ensure guest employee artist and venue safety while meeting department objectives and budgets
- Responsible for the effective guarding patrolling and monitoring of venue premises to prevent theft violence and other risks
- Manage the expenditure of venue resources according to company policies and procedures
- Maintain and oversee operations for effective ingress and egress of the venues
- Coordinate schedule and lead front of house and security and usher staff
- Ensure venue cleaning schedules are followed and venue is presentable
- Coordinate parking bag placement and record keeping as needed
- Assist and coordinate special event set up and ops plans as needed
- Coordinate sponsorship activations as needed
- Liaise with appropriate investigative and public safety agencies on matters related to operations planning and prevention
- Upkeep and maintenanceof surveillancesystem
- Have a working knowledge of the ticketing system to trouble-shoot problems as needed
- Maintain a working climate that attracts retains and motivates quality personnel
- Maintains and monitors records of all incident reports and investigates/manages all pending cases including interviewing staff or other witnesses and attending arbitration hearings when necessary
- Commit to providing a safe and enjoyable facility for guests and employees
- Investigates and resolves guest related complaints
- Ensure optimum operating condition of all facility equipment such as traffic control and crowd control devices
- Ensure the organizations mission values commitments goals and culture are upheld and practiced
- All other duties as assigned
WHAT THIS PERSON WILL BRING
- Applicable experience with Production project management customer relations and similar skills
- Ability to direct a team with leadership qualities that exemplify respect integrity teamwork and quality
- Must have a vehicle valid drivers license and proof of insurance
- Must be 25 years of age or older for rental vehicles
- Willingness to work unconventional hours as job duties demand
- Ability to handle difficult situations in a professional manner
- Ability to quickly adapt and adjust projects to new expectations and direction
- Ability to work independently and solve problems using sound decision-making skills
- Ability to lead and coordinate projects
- Willingness to travel as job duties demand
- Ability to communicate effectively in a team environment that includes in-person collaboration group e-mails and instant messaging
- Professional and friendly demeanor
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Committed to learning and fostering an environment of diversity equity and inclusion
- Ability to learn and work within systems such as MS Office project management tools and other company software
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT
- Performs duties while standing and walking including ascending and descending stairs
- Lifts up to 75 pounds
- Crouches kneels twists bends and reaches frequently
- Occasionally works at heights above ground level
- Utilizes hands and fingers to operate computers and office equipment
- Regularly exposed to large crowds and high volumes of noise
- Occasionally works in outdoor conditions
This position is expected to work forty (40) hours per week or more. This position is an at-will position meaning that either party may terminate the employment relationship at any time without notice or cause.
The benefits package includes paid time off (PTO) parental leave Life Insurance and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance Dental Insurance Vision Insurance Flexible Spending Accounts (FSA Dependent Care) and our 401(k) program.
Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly all employment decisions are based on the principles of equal opportunity. These decisions include recruitment selection promotion transfer discipline compensation benefits training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race color religion sex age national origin disability genetic information less than honorable discharge military status sexual orientation gender identity physical appearance creed ancestry income level or source of income marital status student status arrest and conviction records use of honesty testing pregnancy childbirth pregnancy-related conditions the use or nonuse of lawful products off the employers premises during non-work hours declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.
Required Experience:
Manager
Employment Type
Full-Time
