AVP, Technology Operations -Healthcare
AVP, Technology Operations -Healthcare
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1 Vacancy
Job Description
The AVP Technology Operations will oversee all technology operations within our healthcare team. This role is responsible for ensuring the timely and effective delivery of technology services. This role will collaborate closely with other Technology Group leaders to coordinate service delivery and ensure that all on-site technology services are provided appropriately and efficiently. The AVP will play a critical role in establishing and maintaining a scalable technology infrastructure that supports the clinical and operational needs of our growing network while tightly managing costs.
Primary Job Duties:
Technology Operations Strategy & Management: Lead and manage all aspects of technology operations for care centers ensuring high availability performance and security of all IT systems and services.
Service Delivery Excellence: Ensure that technology services are delivered timely and consistently to care centers meeting agreed-upon service level agreements (SLAs). Implement and optimize processes and workflows to enhance service quality and efficiency.
Stakeholder Collaboration: Work closely with stakeholders (e.g. Technology Group market and Care Center leaders) to coordinate service delivery align and optimize strategies and ensure seamless integration of technology solutions across the organization.
On-site Service Delivery: Oversee the appropriate timely and efficient delivery of on-site technology services including hardware deployment network connectivity and end-user support within the care centers.
Incident Response and Resolution: Act as an escalation point for technology incidents and issues within the care centers providing guidance and support to resolve challenging situations promptly.
Metrics and Quality Management: Develop and implement key performance indicators (KPIs) to measure the effectiveness and quality of technology operations within the care centers. Based on metrics and feedback drive continuous improvement initiatives.
Vendor Management: Collaborate with vendors as needed to ensure effective delivery of technology services and solutions within the care centers.
Budget and Procurement: Work with leadership to optimize annual spend and assist with other financial responsibilities including procurement services for care centers forecasting inventory licensing and budget adherence.
Compliance and Security: Ensure that all technology operations within care centers comply with relevant cybersecurity policies industry best practices and regulatory requirements (e.g. HIPAA PCI).
Qualifications :
Bachelors Degree in Information Technology Computer Science or a related field or equivalent experience and technical training or certifications.
10 years of progressive leadership experience in technology operations with a focus on service delivery and infrastructure management.
Proven experience managing technology in a multi-site or distributed environment preferably within healthcare or a similar regulated industry.
Strong understanding of IT service management (ITSM) principles and frameworks (e.g. ITIL). Certification in ITIL ISO27001 Six Sigma Lean COBIT etc. is a plus.
Experience leading and motivating technical teams including overseeing skill development and performance improvement.
Experience with workforce collaboration tools like Google Workspace or Office 365.
Experience implementing and maintaining cybersecurity controls in a regulated environment.
Experience with electronic medical records (EMR) systems preferred.
Experience with enterprise ticketing systems (e.g. Salesforce) preferred.
Skilled in establishing and maintaining effective working relationships with internal and external stakeholders.
Ability to communicate complex technical information clearly and effectively to both technical and non-technical audiences.
Excellent written and verbal communication skills.
Ability to inspire and motivate others to achieve high performance.
Ability to interact with employees and vendors in a professional manner.
Ability to work independently and collaboratively in a fast-paced and complex environment with an emphasis on accuracy and timeliness.
Ability to manage multiple priorities in a dynamic environment.
Willingness to accept input and feedback from all team members.
Must comply with HIPAA and PCI rules and regulations.
The salary range for this role is $145000 - $175000 in base pay and exclusive of any bonuses or benefits (medical dental vision life and pet insurance 401K paid time off and other wellness programs).This role is also eligible for an annual bonus targeted at 20% and restricted stock units. The base pay offered will be determined based on relevant factors such as experience education and geographic location.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only not applicable for onsite/in office work):
In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental (dis)ability race religion gender sex gender identity and/or expression marital status veteran status or any other characteristic protected by federal state or local law.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Presentation Skills
- Risk Management
- Financial Services
- IFRS
- Banking
- Pricing
- Analysis Skills
- Securities Law
- Investment Banking
- Relationship Management
- Strategic Planning
- Leadership Experience
