Senior Technician - Network Operations Center (NOC)
Senior Technician - Network Operations Center (NOC)
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Job Description
Role: Senior Technician - Network Operations Center (NOC)
Location: Dallas TX/ Kansas City KS
Mandatory Areas
Skill 1 Telecom/ Network Operations 4 years
Skill 2 Mavenir IMS Access/ Core Products/ Ericsson IMS products: 4 years
Skill 3 Automation Tools: 4 years
Skill 4 Core Networking Protocols & Diagnostic tools 7 years
Role Level
Senior Technician (Non-engineering role).
Scope and Responsibilities
Serve as a subject matter expert across telecom platforms (GSM UMTS LTE IP messaging).
Provide leadership in managing network outages from localized incidents to network-wide events.
Lead and mentor NOC personnel offering technical guidance and skill development.
Develop and maintain training programs and operational documentation.
Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
Support capital program deployments through real-time alarm monitoring initial triage and break-fix change execution.
Provide 24/7 operational monitoring ticket handling and troubleshooting to ensure network stability and minimize post-deployment issues.
Monitor KPIs alarms and system degradations escalating where needed to ensure proper implementation and network performance.
Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
Respond to alarms from tools such as One Console Splunk OpenSearch NetScout and CyberArk.
Work closely with deployment teams (e.g. NCI/ATAC) to escalate and resolve service-impacting issues.
Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills
4 7 years of technical experience in telecom or network operations.
Knowledge and experience supporting Mavenir IMS access/core products (TAS/CSCF BGCF MRF SBC etc) and/OR Ericsson IMS access products (Cloud Native SBG/BGF).
Experience working with Automation tools
Strong expertise in core networking protocols and diagnostic tools.
Effective leadership communication and documentation skills.
Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education
High School Diploma or GED (required).
Work Schedule and Travel
10-hour shifts.
Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
Employment Type
Full-time
