System Administrator III â National Operations (ServiceNow)
System Administrator III â National Operations (ServiceNow)
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Salary Not Disclosed
1 Vacancy
Job Description
- Administer and maintain the ServiceNow Service Management System including CMDB Service Catalog user/group management workflows and custom applications.
- Lead ServiceNow platform buildouts and operational administration (approx. 80% of role).
- Collaborate with cross-functional teams including business representatives developers and subject matter experts to improve processes and develop solutions.
- Design implement and optimize workflows rules and catalog items within ServiceNow.
- Provide training technical guidance and support to operational teams regarding ServiceNow functionality.
- Troubleshoot and resolve ServiceNow and operational software issues documenting solutions.
- Support testing activities such as QA regression and validation of development deliverables.
- Develop and maintain technical documentation user guides and feature communications.
- Gather and document requirements create flowcharts and clarify process specifications.
- Contribute to continuous improvement of the ServiceNow platform and operational support tools with a focus on small cell infrastructure and GIS-oriented operations.
- Act as a technical contributor on front-end design and best practice implementation.
- Hybrid work model: Mon/Fri remote Tue Thu onsite in Canonsburg PA (or Pittsburgh PA).
Required Skills & Experience:
- 7 years of technical/industry experience (telecom preferred).
- 4 years of hands-on ServiceNow administration (Service Management System).
- Expertise in ServiceNow scripting and workflow tools (Business Rules Client Scripts UI Scripts Script Includes Flows Catalog Items).
- Strong problem-solving adaptability and collaborative skills.
- High school diploma or equivalent.
Preferred Qualifications:
- ServiceNow CSA (Certified System Administrator) certification.
- Telecom industry operational experience.
- Experience with GIS-oriented operational support.
Employment Type
Full-time
