Records and Data Support Assistant/Alternative Program Specialist

Daemen University is a dynamic independent liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life civic engagement and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative innovative ethically minded leaders for an ever-changing diverse and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

Purpose of Role

The Records and Data Support Assistant / Alternative Program Specialist works within a team to carry out duties for the Registrars Office. This includes creating and managing the students academic record. This position assists our campus community with processes that support registration grading transcription and graduation.

The Records and Data Support Assistant / Alternative Program Specialist also provides entry-level support in the collection organization and maintenance of institutional data to support decision-making reporting and compliance functions across the university. They provide direct support services to students the campus community alumni and the public.

The Records and Data Support Assistant / Alternative Program Specialist will assist and support process improvement testing and documentation of in-house procedures particularly in areas of direct support such as transcripts grading registration enrollment verification and other related Registrar processes.

About This Opportunity

Joining our Registrar Team the Records and Data Support Assistant / Alternative Program Specialist will be responsible for the following:

• Assist and support process improvement testing and documentation of in-house procedures particularly in areas of direct support such as transcripts grading registration and other related Registrar processes.
• Assist with the collection entry validation and maintenance of institutional data from various departments.
• Perform routine data integrity checks to ensure accuracy and consistency across databases.
• Assist with the preparation of state federal and accreditor-mandated data reports (e.g. IPEDS Middle States NYSED).
• Assist students and faculty with the Registration process in all phases including; schedule creation advanced registration drop/add cancellations petitions for enrollment and other registration needs for alternative programs.
• Support alternative programs with grade collection process which includes managing incomplete grades grade changes grade verification missing grades and other academic grading needs.
• Create maintain and purge student academic files. This will require interaction with both a Student Information System as well as an E-filling system. This includes filing of appropriate documents and forms in files.
• National Student Clearing House liaison including enrollment degree verification reporting as well as error resolution.
• Process and update information from Committees of Academic Standards for both Graduate and Undergraduate students; this includes Suspensions Dismissals and changes in status.
• Process and assist with intake of Admission files for new students.
• Process and assist inactivating students as well as leaves and withdrawal requests.
• Coordinate transcript request processing tracking and other transcript support.
• Data entry transfer credits for prospective incoming and current students.
• Coordinate and support enrollment and degree verification processes. This includes loan verification or deferment needs.
• Processing of professional licensure applications/certifications for Daemen alumni.
• Perform grading support for students and faculty.
• Coordinate enrollment data processing such as our attendance procedure and follow up. This includes the use of a student system to missed class information.
• Processing of approved academic bankruptcies; authorized late withdrawals; posting of CLLE credit.
• Assist faculty with inquiries regarding their course enrollments class rosters grading packages etc.
• Assist with processing of non-course degree requirement completion on student record.
• Assist with student Prolonged Absences requests.
• Process and coordinate student faculty/instructor and/or other campus community forms.
• Assist with office communications to the campus community as needed.
• Support when needed preparation and maintenance of the planned and current course files and academic schedule for each term. Support when needed individual room course assignments.
• Support when needed receptionist duties in the Registrar and Registration offices.
• Must abide by Family Educational Rights and Privacy Act (FERPA) regulations and be able to exercise a high level of confidentiality in regard to student records.
• Additional specific duties/projects as assigned by the Registrar and the Associate Registrar.

Required Qualifications

Required Knowledge Skills and Abilities:

• Experience in a customer-related field with the demonstrated ability to react to customers quickly accurately and congenially.
• Experience or training that demonstrates strong organizational skills.
• Must possess strong computer skills including the ability to operate a student information systems or similar types of Enterprise Resource Planning software (ERP) as well as other common office software such as Word and Excel.
• Attention to detail and the ability to follow through independently are essential. Effective critical thinking abilities are vital.
• Strong oral and written communication skills for concise friendly tactful and effective communication.

Minimum Qualifications:

• Associates degree in related field. 1-2 years of experience in higher education or experience in a related field. A combination of education experience and training that would produce the required knowledge and abilities could be considered.

• Knowledge experience with student information systems (SIS). Ellucian Colleague preferred or others such as Ellucian Banner Oracle/PeopleSoft...
• Experience working in higher education particularly with academic records.
• Knowledge and experience in system functional testing and/or creating functional process documentation

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance guaranteed-issue life insurance for new hires up to a volume of $150000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.

Daemen University strongly encourages all campus community members to get vaccinated for COVID-19 including a booster vaccine.

Required Experience:

Unclear Seniority