Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Build the Future with Us EquipmentShare is Hiring a Technical Support Specialist
At EquipmentShare were not just filling a role were assembling the best team on the planet to build something thats never been built before. Were on a mission to transform an industry thats been stuck in the past by empowering contractors and communities through innovative technology real-time support and a team that truly cares.
Were hiring a Technical Support Specialist for our Corporate HQ in Columbia MOand were looking for someone whos ready to grow with us bring energy and drive to their work and help us build the future of construction. The Technical Support Specialist will be responsible for providing 7x24x365 technical support of EquipmentShares heavy equipment and tooling rental fleet. This is an inaugural position and will be instrumental in the creation and launch of the newly formed Technical Support team.
Primary Responsibilities
- Provide remote technical support (via phone Slack or other online applications) for EquipmentShare assets on a 24x7x365 basis. On-call duty includes evenings and weekends as needed after the team is fully operational.
- Compile and utilize data gathered from Field Service Technicians diagnostic tools schematics and equipment manuals to resolve complex technical issues and bring assets back to a fully operational state.
- Communicate and partner with EquipmentShare product teams and OEMs on problems/issues found in the field.
- Subject matter expert that works with OEMs to provide root cause analysis on complex technical issues.
- Provide on-site support to Service Technicians and customers as required (minimal).
- Contribute to the EquipmentShare knowledge base.
- Mentor and train newly hired and advancing Technical Support Specialists.
- Directly support the creation of the foundational process and procedure for the team.
- Perform job duties in accordance with EquipmentShares vision mission and values.
- Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization.
- Contribute to the team KPIs to ensure performance expectations are met.
- Represent the department effectively & professionally as required both internally as well as to OEM vendors and end customers.
Why EquipmentShare
Because we do things differently and we think youll feel it from day one. Were a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesnt just run our business it also makes your job easier safer and more connected. Whether youre behind the wheel under the hood leading a branch or closing deals tech supports you and you drive us forward.
Were a team of problem-solvers go-getters and builders. And were looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
- Competitive compensation
- Full medical dental and vision coverage for full-time employees
- Generous PTO paid holidays
- 401(k) company match
- Gym membership stipend wellness programs (earn PTO and prizes!)
- Company events food truck nights and monthly team dinners
- 16 hours of paid volunteer time per year give back to the community you call home
- Career advancement leadership training and professional development opportunities
About You
You want to be part of a team thats not just changing an industry for the sake of change were transforming it to make it safer more secure and more productive. You bring grit heart and humility to your work and youre excited about the opportunity to grow within a fast-paced mission-driven environment.
Were looking for people who:
- See challenges as opportunities
- Embrace change and continuous improvement
- Bring energy effort and optimism every day
Skills & Qualifications
- A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience.
- Proven subject matter expert on the operation maintenance and diagnostics/repair of heavy equipment to include aerial work platforms telehandlers excavators loaders bulldozers tractors generators pumps and HVAC.
- Specialty skills in two or more of the following areas: engine/powertrain hydraulic/hydrostat electrical/electronics and other mechanical/structural aspects of heavy equipment.
- Strong working knowledge of general safety practices and relevant OSHA regulations to be observed while maintaining and repairing mechanical equipment.
- Must be able to read understand and leverage equipment manuals and system schematics to remotely troubleshoot and diagnose issues.
- Must be able to clearly communicate and document proposed actions plans to resolve equipment issues.
- Strong organizational skills with attention to detail and accuracy.
- Strong time management and communication skills.
- Ability to multi-task and manage multiple priorities.
- Working knowledge of G-Suite including Gmail Google Docs Sheets and Drive.
- Ability to proofread and edit written content.
- Attention to detail with the ability to quickly identify process break-downs.
- Ability to be flexible and adapt to change in a positive manner.
- Ability to travel on an as-needed basis (minimal).
- Self-starter and highly motivated with a strong positive work ethic that contributes to the vision of the department and the company as a whole.
- Must possess a professional yet enthusiastic and friendly demeanor.
Education and Experience
- Graduate of a technical trade school or possess a certificate/degree in a related technical field preferred.
- At least 5-7 years of technical support and/or service technician experience in the heavy equipment truck or diesel engine industries.
- Combination of equivalent education experience and industry certifications.
Physical Requirements
- Must be able to sit and stand for long periods of time
A Workplace For All
At EquipmentShare we believe the best solutions come from a team that reflects the world around us. Our initiative A Workplace For All is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting developing and retaining great people from all walks of life.
We value different backgrounds talents and perspectives. We want you to feel like you belong here because you do.
EquipmentShare is an EOE M/F/D/V.
Required Experience:
Unclear Seniority
Employment Type
Full Time
