Computer Support Specialist

Location:

Overview: We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.

Responsibilities:

• Provide first-level technical support to end-users regarding desktop hardware software peripherals and network-related issues.
• Install configure and troubleshoot desktop systems workstations and peripheral equipment such as printers and scanners.
• Respond to service requests promptly and resolve issues in a timely manner escalating when necessary.
• Perform hardware and software upgrades as needed.
• Maintain and update hardware and software inventory.
• Assist in the setup and configuration of new user accounts and equipment.
• Collaborate with IT team members to implement and maintain systems and processes.
• Document all support activities and solutions in the ticketing system.
• Ensure security and confidentiality of data by adhering to company policies and best practices.
• Stay current with system information changes and updates.

Requirements:

• 1-2 years of experience in desktop support or a related field.
• Solid understanding of desktop operating systems (Windows macOS) and common software applications.
• Experience with Active Directory Office 365 and other productivity tools.
• Basic knowledge of networking principles (TCP/IP DNS DHCP).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or equivalent are a plus.

Education:

• Associate degree in Information Technology Computer Science or a related field; or equivalent work experience.

U-Haul Offers:

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays vacation and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/ membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans hotels and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramseys SmartDollar Program
• U-Haul federal credit union
• Wellness Program

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.