Manager Software Quality Engineering

We are the AI Search & Workflows Quality Engineers at ServiceNow we are involved to ensure the quality of the AI-powered search and workflow automation features within the Now Platform. This includes verifying that AI Search provides relevant accurate and personalized search results across various data sources and that AI-driven workflows function as expected. QE (Quality Engineering) teams test these features to identify and resolve issues ensuring a smooth and effective user experience

In this position youll play a pivotal leadership role in shaping the quality strategy for software products with the opportunity to integrate cutting-edge AI technologies into testing decision-making and workflow automation. Youll be part of a fast-moving Agile environment where youll influence product development team growth and operational excellence.:

What you get to do in this role:

• Lead a high-impact team and drive innovation through AI integration and automation

• Gain exposure to cross-functional collaboration across engineering product and support teams

• Contribute to strategic initiatives including performance optimization critical incident management and scalable test engineering

• Travel occasionally to partner closely with teams and leadership

Key Responsibilities:

• Lead and mentor QA and Support Engineers overseeing test planning execution and automation strategies

• Leverage AI-powered tools and insights to improve quality processes and decision-making

• Manage critical escalations and deliver on SLAs and KPIs through data-driven root cause analysis

• Champion Agile/Scrum practices in software development and project execution

• Oversee quality assurance metrics including defect tracking code coverage and performance testing

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 7 years of software product quality engineering experience including test planning implementation and execution.
• 5 years of Experience in a management position for technical teams
• Advanced working knowledge of test engineering processes and methodologies; Expertise in test planning test case management code coverage and defect analysis.
• Significant hands-on experience in project management and Agile/Scrum product development life cycles
• Thorough understanding of performance testing and automation testing.
• Demonstrated leadership coaching and mentoring skills combined with flexibility working in a dynamic fast moving product development environment.
• Collaborative but decisive personal style; highly effective communicator and problem solver.
• Manage multiple competing priorities while driving resolution and getting results
• Delivering Support for identified functions driving resolution reporting & managing SLA and KPI root cause analysis. Perform the role of Critical Escalation Manager.
• Hiring mentoring and managing team of QA & Support Engineers
• Open to travel This role might require occasional travel

JV20

For positions in this location we offer a base pay of $129300 - $226300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time