Sr. Director Program Management and Business Operations

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This position will provide Program Management & Business Operations leadership for Ecosystem & Operational Risk Product Development (EOR PD) organization. EOR PD is a part of Value Added Services Product Development. It is responsible for product development for Global Risk organization. These products help to maintain Visas Risk posture and enable secure growth for Visa. We are seeking a seasoned leader who will partner closely with the engineering leader for EOR PD to help run the organization efficiently and effectively.

Key Responsibilities:

• Build and continuously improve the operating system to effectively manage and scale operations for a 260 engineering organization. Drive innovation in processes data-driven performance management and drive 10X productivity improvements through the adoption of Gen AI.
• Product Partnership: Collaborate closely with Product to understand and align on vision goals and OKRs. Develop delivery roadmaps that align with business objectives and priorities while considering resource constraints.
• Engineering Partnership: Collaborate closely with engineering teams to provide product requirements manage programs enable data-driven performance management.
•  Influence product partners and engineering leaders on various aspects such as product roadmap resourcing workforce plans and leveraging Gen AI.
• Reporting and executive communication: Develop evolve and deliver reports (e.g. portfolio reviews status reports) across various levels of the organization including C-level executives. Conduct quarterly business reviews execution plan reviews and other rhythm of business meetings in conjunction with engineering leaders.
• Stakeholder Engagement: Forge strong partnerships with Product and other stakeholders to effectively deliver on organizational objectives.
• Team Management: Lead and develop a cross-functional global team of 12-15 senior members. Key functional areas include program management technical product management executive communications & reporting.
• Culture Building: Foster a culture of innovation ownership (founder mindset) thought leadership strategic thinking data-driven approach to problem solving and performance management proactiveness learning curiosity challenging status quo and accountability. Ensure strong execution policy adherence and process efficiencies reflecting Visa Leadership Principles.
• Program & Portfolio Management: Provide leadership and governance for a portfolio of complex high-impact and high-visibility programs. Ensure all programs are delivered within scope schedule and cost and in compliance with policy requirements. Proactively manage and mitigate risks across the portfolio. Drive the adoption and maturity of Agile practices and Jira Align across the portfolio.
• Planning and Budgeting: Develop quarterly and annual plans for new initiatives.
• Operational Management: Oversee financial compliance and governance requirements to ensure smooth operations.
• Employee Engagement: Lead initiatives for broader employee communications and engagement.
• Global Collaboration: Manage program management teams and collaborate with engineering teams based in the US (Foster City Austin) Bangalore. Demonstrate flexibility to collaborate across time zones.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Note: This role does not offer relocation assistant or immigration support. 

Qualifications :

Basic Qualifications:

• 12 years of work experience with a Bachelors Degree or at least 10 years of work experience with an advanced degree (e.g. MBA).

Preferred Qualifications:

• 15 years of experience with a Bachelors Degree and an advanced degree (e.g. MBA)
• Proven ability to align product development goals with business OKRs and to define strategies and governance frameworks to meet these goals.
• Experience collaborating with executive leaders across functions (especially Engineering & Product Management) to drive alignment and deliver on shared objectives.
• 5-8 years of experience driving program management and business operations for engineering organizations with over 250 employees. Expertise in managing large portfolios of programs covering strategy execution and governance to ensure delivery within target timelines costs and scopes.
• Skilled in building and evolving operating systems for engineering organizations to scale effectively. Capable of quickly learning and adapting systems and processes for a dynamic rapidly growing environment.
• Demonstrated experience in learning new technologies and/or new domains and/or new functions. Experience using Gen AI and driving Gen AI initiatives for productivity improvements and innovation.
• Demonstrated experience in building and managing a high-performing cross-functional global team of program managers and technical product managers across multiple locations.
• Proven ability to foster a team culture of ownership (founder mindset) accountability innovation strategic thinking data-driven approach to problem solving learning strong execution proactiveness adaptability and continuous improvement.
• Experience creating materials presentations and reports for C-level executives. Ability to understand problems from multiple perspectives and tailor communications for varied stakeholders at different organizational levels. Excellent verbal written and presentation skills.
• Extensive experience in managing business operations including workforce planning project financials budgeting program cost accounting and sourcing practices. Proven leadership in annual planning for complex cross-functional programs.
• Deep collaboration analytical and problem-solving skills with demonstrated ability to effectively communicate technical and business issues and solutions at all organizational levels.
• Skilled in conflict management and negotiation to achieve project goals and build trust with stakeholders.
• Proficient in Microsoft Office tools (Word Excel PowerPoint Project SharePoint Copilot) and experienced with Jira Align Jira Clarity and Wiki.
• Strong process orientation with demonstrated knowledge of program and project management methodologies and best practices. Proficient in software and product development lifecycles (SDLC PDLC) agile scrum and lean principles. Proven ability to drive operational efficiencies through automation and process redesign.
• Experience in the payments network is a plus. Knowledge of Visas financial practices and technology processes is advantageous but not required.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 213000.00 to 332950.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time