Operations and Tutor Experience Assistant

Operations and Tutor Experience Associate Crimson Rise/Boarding & Day School Admissions

Our Mission

Our mission at Crimson Education is to be the launching pad that equips students globally to compete on the world stage.

Crimsons technology resources and expertise removes barriers of geography and legacy seeing its students reach their greatest potential thanks to the dedication of their personalized Crimson teams.

As we expand our team we are seeking innovative educators who are passionate about shaping the future of learning. Join us as we aim to unlock our students potential guiding them through a transformative process that leads to admission into top US and UK private schools and universities. Be part of a visionary team committed to making a significant impact on global education standards and student success.

Position Overview

As a full time Operations and Tutor Experience Assistant you will be the engine behind Rises operational successensuring students are onboarded quickly and effectively tutors are aligned and high-performing and systems run smoothly. This role demands attention to detail structured execution and strong relationship management with both internal stakeholders and contractors.

Key Responsibilities

Student Onboarding & Service Setup

• Ensure new students are fully onboarded within 1 business days of enrollment
  
  

• Initiate service setup across platforms including the Crimson App and Slack
  
  

• Coordinate with internal teams to source any missing onboarding materials

• Meet families to provide technical assistance to ensure set up
  
  

Tutor Matching & Quality Assurance

• Support managing the Rise TMC pool to support Rise U courses and subject tutoring
  
  

• Allocate and reallocate tutors to students in collaboration with Strategists and based on student needs
  
  

• Monitor tutor engagement and follow up with disengaged contractors
  
  

• Liaise directly with tutors to ensure SOP adherence and high service quality
  
  

• Implement tutor-related policy updates and communicate changes clearly
  
  

Tutor Capacity & Hiring Coordination

• Forecast tutor capacity and request hires to maintain a robust reliable tutor pool
  
  

• Track overall tutor coverage and quality across the Rise TMC team
  
  

• Collaborate with Rise leadership to refine tutor onboarding and management SOPs
  
  

Technical & System Support

• Troubleshoot student-facing tech issues by coordinating with Crimsons Tech team
  
  

• Manage technical components of service transfers including:
  
  

  • Identifying equivalent services
    
    

  • Gaining necessary permissions
    
    

  • Notifying involved parties
    
    

  • Creating new student contracts for service changes
    
    

Systems & Process Management

• Maintain accurate service records across platforms
  
  

• Develop systems to streamline recurring tasks and responsibilities
  
  

• Perform quality checks to ensure students receive expected services and tutors follow guidelines
  
  

Internal Collaboration

• Serve as the daily operational liaison with Crimsons Strategy and Operations teams
  
  

• Assist in Rise project work and operational initiatives led by Head of Operations
  

What is needed for the role

• 24 years of experience in operations program coordination or customer successpreferably in education EdTech or service-based industries
  
  

• Exceptional attention to detail and ability to manage complex logistics
  
  

• Excellent communication skillsclear timely and professional across teams and with contractors
  
  

• Experience managing or supporting contractor networks (e.g. tutors or mentors) is a plus
  
  

• Strong tech-savviness and comfort learning new tools and platforms quickly
  
  

• A proactive solution-oriented mindsetable to anticipate issues and drive improvements
  
  

• Bachelors degree required; educational background or EdTech exposure preferred
  
  

Success in this role means

• New students begin services swiftly with minimal delays or tech friction
  
  

• Tutors consistently meet expectations and satisfaction among students families and Strategists is high
  
  

• Data records are clean accurate and up-to-date supporting clear visibility across teams
  
  

• The Rise TMC pool becomes known for dependability responsiveness and high-quality delivery
  
  

• Operational blockers are quickly identified and resolved contributing to a culture of continuous improvement

Why Work For Crimson

• Rapidly growing start-up with a flexible working environment where you will be empowered to structure how you work

• Insightful fireside chats and workshops to help support our high-performing and ambitious team

• Radical Candor is a feedback approach we live by

• Were a global player with 28 markets (and growing) across the globe.

Apply Here!

If youre passionate about growing in a fast-paced collaborative environment and want to join an inspiring team of educators and holistic mentors wed love to hear from you! The entire process start to finish typically takes 2 weeks.

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