Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Phoenix AZ. The ideal candidate will be responsible for providing outstanding support to customers via email phone and live chat. You will be the first point of contact ensuring that customer inquiries are resolved quickly and professionally.
Responsibilities
Respond to customer inquiries via phone email and chat in a timely and courteous manner
Resolve product or service issues by clarifying complaints determining the cause and offering appropriate solutions
Maintain records of customer interactions transactions comments and complaints
Collaborate with internal departments to find resolutions for customer concerns
Follow up with customers to ensure their issues are fully resolved
Assist in developing customer service protocols and improving processes
Stay updated on product knowledge to provide accurate information
Additional Information :
Benefits
Competitive salary ($55000 $60000 per year)
Opportunities for professional development and internal growth
Comprehensive health dental and vision insurance
Paid time off and holidays
Supportive and team-oriented work environment
Ongoing training and coaching
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
