Lead - Customer Experience
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Job Location:
Tarlac - Philippines
Monthly Salary:
Not Disclosed
Posted on:
16-08-2025
Vacancies:
1 Vacancy
Job Summary
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members.
Qualifications :
Our most successful candidate will have: -
- Must have experience in International voice process.
- Experience and knowledge in Banking and finance will be preferred.
- Six months experience in process transformation .
- Ability to work in MS Office - Ability to work in a fast-paced environment .
- Pro-active ability in developing trust and professional rapport with employees and team members. work as a team-player.
- Strong analytical skills. be able to interpret data identify trends and make suggestions for improvements.
- Strong verbal and written communication skills. be able to communicate in a clear constructive and professional manner.
- Ready to relocate to Hyderabad and Work at office.
- Ready to work in rotational shifts/ offs
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
