Technical Customer Service Agent

For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.

Job Description:

The Technical Customer Support Representative plays a key role in delivering exceptional service to DTN customers by troubleshooting technical issues resolving product-related inquiries and ensuring a seamless user experience. This role supports customers using DTNs software and data products providing both technical and functional assistance to help them achieve operational success. Youll collaborate closely with cross-functional teams to resolve issues share product insights and contribute to continuous improvement initiatives that strengthen DTNs customer enablement efforts.

What you will be responsible for:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Troubleshoot and resolve technical and operational issues related to DTNs software applications.
• Research and identify solutions to customer problems escalating complex cases when necessary.
• Accurately document customer interactions issues and resolutions in ticketing systems (e.g. Salesforce Jira).
• Collaborate with internal teams to resolve recurring issues and recommend process or product improvements.
• Participate in team meetings training and continuous improvement initiatives to enhance service delivery.
• Contribute to achieving individual and team performance goals including response and resolution metrics.

What you will bring to the role:

• 46 years of experience in technical support customer service or a related role.
• Strong communication and problem-solving skills with a customer-first mindset.
• Technical aptitude and the ability to learn new systems applications and troubleshooting processes.
• Proficiency in using CRM or ticketing tools such as Salesforce or Jira.
• Detail-oriented organized and able to manage multiple priorities in a fast-paced environment.
• Collaborative and proactive approach to learning and teamwork.

What you can expect from DTN:

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2025) a testament to our global commitment to creating a positive workplace culture.

• Competitive Salary

• Generous PTO

• Flexible work arrangements

• Healthcare coverage extended to three dependents on day one of employment

• Retirement plan

• Unlimited access to 13k courses via learning platform to support employee career advancement

• Employee Assistance Program (EAP)

Compensation:

The targeted hiring base pay range for this position is between PHP 32083 and PHP 45833 monthly. DTN is a pay-for-performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to: prior work experiences training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy agriculture and weather-driven industries make faster smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insightsempowering customers to expand their margins accelerate growth and outpace risk. With more than 1200 employees globally DTN serves the companies that feed fuel and protect the world.

At DTN we value clarity trust and action. Were a team of problem-solvers outcome-drivers and industry nerds who believe that precision matters and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality precision and integrity are non-negotiable.

• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals fields flight paths and forecasts.

• Future-Forward: We see whats coming- and were ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds including minorities women veterans and individuals with disabilities.