B2B Customer Success Partner
B2B Customer Success Partner
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Success Partner
Own the relationship keep the systems humming and make every lab feel fully supported.
Once a customer is using our services you become their go-to ally. You monitor account health jump on issues before the customer notices and rally the right internal teams to a resolution. Through regular check-ins and data vigilance you ensure our promises translate into day-to-day realityand renewed contracts.
Key Responsibilities
- Primary Point of Contact: Serve as the single touchpoint for 3040 customers after onboarding; field questions route issues and keep customers informed.
- Proactive Health Monitoring: Watch system dashboards uptime alerts and usage trends; escalate anything that threatens SLAs or customer goals.
- Issue Orchestration: Coordinate Support Product and Engineering to resolve bugs data gaps or workflow slowdownsowning communication end-to-end.
- Quarterly Check-Ins: Run structured business reviews surface ROI metrics and recommend new features or best practices to deepen value.
- Voice of the Customer: Document pain points share beta feedback and champion customer needs in product roadmaps and process improvements.
- Data Hygiene & Reporting: Maintain accurate health scores ticket histories and renewal forecasts in our CRM.
Success Metrics
- Net Promoter Score (NPS) at 90-day and renewal touchpoints
- Time-to-Resolution for escalated issues
- System Health Compliance % uptime and SLA adherence for your accounts
- Renewal & Expansion Rate of your book of business
- Customer Engagement completion of scheduled check-ins and QBRs
Qualifications :
What You Bring
- 24 years in Customer Success Technical Account Management or similar post-sales SaaS role
- Proven track record coordinating multi-team resolutions under tight timelines
- Comfort experimenting with AI tools (chatbots auto-triage summarization) and sharing those wins with the team.
- Comfortable reading usage dashboards and converting data into plain-English insights
- Stellar communication skillsable to calm execs and coach frontline users alike
- Experience in dental medical device or manufacturing tech a plus (curiosity a must)
Why EviSmart
- Fast-growing AI platform fixing real problems in dental and manufacturing workflows
- Autonomy to own your metrics and drive continuous improvementno red tape
- Competitive salary equity and benefits built for work-life balance
- A supportive curious team that turns complexity into clarity
Additional Information :
Work setup: Full onsite Monday to Friday
Schedule: 9/10/11PM to 6/7/8AM
Location: One World Place 32nd Street BGC Taguig City
Employment Type: Full-time Permanent
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
