Customer Service Representative (On-Site)
Customer Service Representative (On-Site)
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Customer Service Representative
Location: South Charleston West Virginia 25303 (100% onsite)
Shift: Mon-Fri 08:00 AM to 05:00 PM
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS
Duties include but are not limited to:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently tactfully and efficiently.
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
MINIMUM REQUIREMENTS
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills data entry skills and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
PREFERENCES
- Previous Customer Service experience in a high volume.
- 2 years of Call Center experience or equivalent required.
- 1 yr contact center and 1 yr retention experience are preferred.
Employment Type
Full-time
