Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients you will play a key role in providing exceptional support solving issues and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and live chat
Troubleshoot product or service issues and offer effective solutions
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to escalate and resolve complex problems
Follow up on customer feedback to ensure satisfaction and retention
Contribute to knowledge base documentation and continuous improvement processes
Qualifications :
Qualifications
High school diploma or equivalent; Bachelors degree preferred
1 year of experience in customer service or support roles
Strong verbal and written communication skills
Ability to multitask and manage time efficiently
Proficiency with CRM tools and Microsoft Office Suite
Problem-solving mindset with attention to detail
Additional Information :
Benefits
Competitive salary ($60000 - $67000 per year)
Opportunities for professional growth and internal advancement
Comprehensive training and onboarding
Supportive team environment and leadership
Health dental and vision insurance
Paid time off and holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
