IT Support Specialist
IT Support Specialist
Posted on :
27-08-2025
Employer Active
1 Vacancy
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Job Description
Overview
Responsibilities
- Ensure professional timely and polite support to all our end users.
- Have in-depth knowledge of our tools and ticketing procedures.
- Follow standard help desk protocols procedures and guidelines as provided.
- Identify troubleshoot and resolve a wide range of computer & network related problems.
- Stay current with system information changes and information technology updates.
- Any other special projects or tasks assigned.
- Ticket Management and Resolution
- Create new tickets for end users that place phone calls or start chat sessions with the Service Desk.
- Experience with Active directory on prem or cloud.
- Support of company owned mobile devices.
- Support of office 365 products.
- Familiar with Microsoft Intune and Autopilot.
- Monitor the designated ticket queues to ensure all new tickets are triaged resolved or escalated.
- Develop maintain and execute a daily routine to review and update existing assigned tickets.
- Ensure ticket statuses are maintained correctly based on the training provided.
- Ensure all troubleshooting efforts and conversations with customers vendors and co-workers are properly recorded on the ticket.
- Assume full ownership of all tickets assigned.
- Seek and collaborate with co-workers on tickets to ensure speedy resolution.
Qualifications
- High School Diploma or GED
- 5 or more years in a support role
- 5 or more years of experience in network / IT systems triage and help desk experience.
- Knowledge of information technology regarding both hardware and software.
- Excellent analytical and technical skills
- Excellent multi-tasking skills
- Strong written and verbal communication skills
- Strong planning and organizational skills
- Ability to balance customer needs with existing technology service capabilities.
- Demonstrate ability to work well with others and be respected as a Leader.
- Focus on operational excellence and measuring results.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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