Customer Experience Specialist
Customer Experience Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Mud Pie is seeking an enthusiastic customer-focused and motivated individual to join our Sales and Customer Experience Team. As a Customer Experience Specialist you will serve as a key liaison between our independent retail partners and internal departments playing a pivotal role in supporting our national sales efforts and delivering exceptional service to both our B2B and B2C customers.
Key Responsibilities:
- Act as a primary Brand Ambassador representing Mud Pie with professionalism and enthusiasm to customers retail partners and our sales force
- Serve as a direct link between the independent sales channel and Mud Pies corporate office
- Build and nurture strong relationships with customers buyers and territory managers to support account growth and retention
- Collaborate with territory managers to support and develop retail accounts through strategic outreach and follow-ups
- Work closely with the Sales Team to communicate and implement promotional campaigns
- Partner with the Product Development and Merchandising Teams to stay informed on seasonal product lines and respond knowledgeably to product inquiries
- Represent the brand at major trade shows particularly at the Mud Pie flagship showroom in Atlanta
- Assist in a small fast-paced call center environment by handling inbound calls and emails from customers and sales representatives
- Provide support to our B2C (Business-to-Consumer) channel responding to direct-to-consumer inquiries through an online response portal particularly during seasonal peaks and promotional periods
- Proactively address customer questions concerns and service requests to ensure a seamless experience
- Ensure operational excellence by maintaining accurate and timely order processing and customer data
- Use ERP and Warehouse Management Systems to manage order flow and inventory updates
- Analyze Open Order and Back Order Reports to effectively plan and prepare sales activity
- Open and maintain customer accounts ensuring all data is accurate and up-to-date
- Conduct outbound calls and send follow-up emails as part of ongoing account management and service initiatives
- Provide support for various administrative tasks and special projects as assigned
- Bachelors degree preferred; alternatively 2 years of experience in customer service sales or marketing roles
- Familiarity with ERP and/or inventory management systems is a plus
- Experience supporting B2C ecommerce platforms or working within a customer service response portal is a strong advantage
- Exceptional verbal and written communication skills
- Strong time management organizational and problem-solving abilities
- Solutions-oriented mindset with a methodical goal-driven approach
- Proficient in Microsoft Office Suite particularly Excel and Outlook
- Positive adaptable and thrives in a fast-paced team-driven environment
- A confident and proactive problem solver always focused on delivering results
- Willingness to support extended hours or increased volume during peak seasons
- Collaborative mindset with the ability to participate in team brainstorming and strategy sessions
Required Experience:
Junior IC
Employment Type
Full-Time
