IT Operations Support Specialist.
IT Operations Support Specialist.
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Job Description
Job summary:
The Operations Support Specialist will be responsible for a wide range of administrative inventory management customer service and technical support duties. This is a critical role that ensures the smooth and efficient operation of the office and supply chain. The ideal candidate is a proactive and detail-oriented individual with strong multitasking abilities and a commitment to maintaining accurate records.
Key responsibilities
Administrative support
- Answer and direct phone callsin a professional and courteous manner serving as a primary point of contact for internal and external inquiries.
- Maintain organized filing systems both digital and physical to ensure efficient document retrieval and data management.
- Assist with scheduling and calendar managementfor key personnel and meetings.
- Perform data entry and maintain accurate recordsacross multiple platforms ensuring information is up-to-date and reliable.
Inventory
- Receive and process incoming inventory shipmentsby verifying contents against purchase orders and updating stock records.
- Coordinate with suppliersto manage stock levels place orders and track deliveries to prevent shortages or overstock.
- Prepare reports on inventory status and discrepancies highlighting trends or issues for management review.
- Maintain accurate inventory records conducting regular stock counts and audits as required.
Customer and technical support
- Respond to customer inquiriesvia phone chat or email providing timely and helpful information or resolving issues.
- Diagnose and resolve technical issuesrelated to software and hardware guiding users through troubleshooting steps or escalating as needed.
- Maintain accurate recordsof all customer interactions and technical support issues in the company database.
Qualifications and skills
Required
- Proven experience in an administrative clerical or customer-facing role.
- Strong organizational and time-management skills with a high degree of accuracy and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word Excel Outlook) and data entry programs.
- Basic technical knowledge of software and hardware with the ability to troubleshoot common issues.
- Strong problem-solving and critical-thinking abilities
Preferred
- Experience with inventory management software and procedures.
- Previous experience in a support role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
