Resolution Support Specialist I
Resolution Support Specialist I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The primary purpose of the Resolution Support Specialist I is to provide customer service and sales support to prospective and existing customers. This position doesnt fit in the standard Call Center Agent this role youll serve as a Generalist taking a multitude of varying types of inbound calls daily. Your core responsibility will be to diagnose the problem manage the resolution process to include interaction with external business partners and close the communication loop with the customer on actions taken.A Resolution Support Specialist delivers a low effort high quality customer experience while upholding the company core principles. This position also assists with recommendations to improve process and or system performance to improve the overall service provided to TXUE and other Vistra family brands.
Job Description
Key Accountabilities
Education Experience & Skill Requirements
Bi-lingual English/Spanish a plus but not required
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
