Customer Success Specialist
Customer Success Specialist
Posted on :
27-08-2025
Employer Active
1 Vacancy
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Job Description
25000 - 35500 a year
The Customer Success Manager I (CS Manager I) is the primary liaison during the onboarding phase for customers of our Travel and Hospitality products. This role is pivotal in delivering exceptional implementation and training experiences answering inquiries resolving product-related issues and providing how-to knowledge that fosters strong customer relationships. Focused on ensuring successful onboarding the CS Manager I builds customer confidence from day one and plays a key role in driving product adoption customer satisfaction and long-term retention through high-quality service and support.
Accountabilities:
Consistently deliver timely high-quality onboarding and training experiences with support from leadership as needed
Coordinate cross-functionally with teams like Science and Product to resolve onboarding and training issues and communicate options and solutions clearly to customers
Provides ongoing product support and helps ensure smooth customer experiences
Collaborate with the Customer Success Operations Manager to meet customer needs and support ongoing retention goals
Responsibilities:
Serve as the day-to-day onboarding and training contact for assigned customers managing communication and providing timely empathetic responses to any questions or concerns
Troubleshoot escalate and triage any customer issues arising from the onboarding phase collaborating with Product Science and Customer Success Ops to drive resolution
Participate in recurring onboarding check-ins with customers to reinforce engagement and ensure continued satisfaction Monitor and act on customer onboarding KPIs surfacing trends or potential risks to leadership
Capture customer feedback and help prioritize enhancements or fixes arising from the onboarding cycle
Contribute to both internal and external customer-ready documentation and workflows to enhance onboarding processes and improve efficiency
Maintain a clear and thorough understanding of product functionality to deliver effective proactive guidance though the onboarding cycle
Assist with data analysis and troubleshooting providing actionable insights where applicable
Requirements:
Bachelors degree with strong academic credentials (Engineering Economics or Business preferred)
2-4 years of customerfacing experience in technology product management or consulting
Excellent written and verbal communications skills including proficiency in MS PowerPoint
Creative analytical capabilities and problem-solving skills leveraging data analysis tools (proficiency in Excel a must SQL or BI tool experience a plus)
Ability to proactively manage multiple commitments and tasks across multiple customers
Intellectual curiosity and eagerness to apply rigorous analytics to business problem
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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