Lead - IT Engineering Services
Lead - IT Engineering Services
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Job Description
- As a Lead IT Engineering Services you will play a pivotal role in architecting developing and maintaining scalable solutions within Salesforce to support core business functions. This role focuses primarily on Salesforce platform development Apex programming and system integration while also leveraging Python as a supporting language where applicable.
- You will work closely with business stakeholders Salesforce administrators and cross-functional engineering teams to implement robust solutions streamline processes and ensure system scalability reliability and performance. This hands-on technical role centers on building scalable Salesforce-based solutions and seamless integrations.
Salesforce Development: Lead the development of scalable solutions using
Integration Engineering: Build and manage integrations between Salesforce
Apex Lightning components and Salesforce platform capabilities
(Workflows Flows Process Builders)
and external systems using REST APIs or platforms like MuleSoft.
Python & Scripting Support: Support automation or backend services using
Python (preferably with Django) for non-Salesforce systems.
Database Interaction: Write optimized SOQL and SQL queries for data
retrieval and manipulation across integrated platforms.
System Optimization: Apply data structures and algorithms knowledge tosolve performance bottlenecks and scalability issues.
Collaboration: Work with Salesforce Admins QA and DevOps teams to
ensure smooth deployment and monitoring of platform enhancements.
Support & Troubleshooting: Debug and resolve issues across Salesforce
configurations Apex code and integrated systems.
Key Performance Indicators (KPIs):
Timely and successful implementation of Salesforce solutions and integrations
Code quality and platform performance (low latency minimal Apex governor
limits)
Reduction in manual processes through automation and optimization
User satisfaction and minimal production incidents
Efficient and secure data handling across systems
Has an understanding of the Salesforce Governor limits and follows best
practices for coding and code coverage
Qualifications :
Skills Pre-requisite:
Salesforce Development: Advanced skills in Apex SOQL Lightning
Components (LWC/Aura) Salesforce APIs
Salesforce Integration: Hands-on experience integrating Salesforce with
third-party systems using RESTful APIs or iPaaS platforms like MuleSoft
Python (Secondary): Working knowledge of Python scripting or
Django/Flask used primarily for backend automation or supplementary
services
Data Structures & Optimization: Strong foundation in algorithms and
performance tuning
Problem Solving: Ability to troubleshoot across systems and propose effective
solutions
Database Knowledge: Comfortable with writing and optimizing SQL queries
for integrated data platforms
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
